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Customer Sales & Service Representative

Company: Spearhead Staffing
Location: Dubuque
Posted on: November 29, 2019

Job Description:

Customer Sales & Service Representative Dubuque, IA $30-35K Our client is looking to hire a Customer Sales and Service Representative in the Dubuque, IA area. You will work directly with the end customers to ensure they are experiencing excellent customer satisfaction. Key Responsibilities:

  • Answer phone calls from retail stores, sales representatives, and consumers.
  • Respond to customer service e-mails and provide resolutions to issues.
  • Manage orders and requests via vendor portals.
  • Prepare parts orders and enter into system to be processed.
  • Work closely with sales department to validate parts and credit requests.
  • Respond to customer service emails and provide resolution to issues. Job Qualifications:
    • Associate's Degree required.
    • 3+ years of customer service experience required.
    • SAP experience preferred.
    • Excellent written and verbal communication skills.
    • E-Commerce customer service experience desired. Additional Incentives:
      • Medical and Dental Insurance
      • Paid Time Off
      • Tuition reimbursement opportunities
      • 401(k) with up to 5% matching
      • Employee Assistance Program Customer Service Representative, e-commerce, customer service, problem solving, customer satisfaction, customer care, customer experience, retail, SAP, service fulfillment, sales

Keywords: Spearhead Staffing, Dubuque , Customer Sales & Service Representative, Sales , Dubuque, Iowa

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