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Guest Services Agent

Company: Fairfield Inn Dubuque
Location: Dubuque
Posted on: November 27, 2019

Job Description:

JOB SUMMARY The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. JOB DUTIES & RESPONSIBILITIES --- Greets, registers, and assigns rooms to guests. --- Handles confidential information, including guest records, with a high degree of integrity. --- Promptly and effectively deals with guest requests and complaints. --- Answers and routes calls as appropriate; takes guest messages with accuracy. --- Responsible for cash drawer contents and transactions during shift. --- Maintains accurate records including cash flows, registration cards, reservation cards, and property walks. --- Answers inquiries pertaining to hotel services, registration of guests, and travel directions. --- Assists with sales and marketing efforts as directed by the General Manager. --- Offers and properly handles requests for wake-up calls. --- Records pertinent guest information in the pass on log. --- May assist in replenishing continental breakfast as needed and keeping breakfast area clean. --- Ensures common area/lobby is clean. --- Performs laundry functions as directed. --- Other duties as assigned.

Keywords: Fairfield Inn Dubuque, Dubuque , Guest Services Agent, Sales , Dubuque, Iowa

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