Geek Squad Senior Agent - Repair Services
Company: Best Buy
Location: Dubuque
Posted on: September 21, 2023
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Job Description:
Our CIA Senior Agent is an expert in the fulfillment of Geek
Squad services. They are responsible for training and coaching
agents to repair and service in accordance with Geek Squad's high
standards and Best Buy's Customer promise. The CIA Senior Agent
leads a team of Geek Squad Agents in the Precinct and acts as a
role model in performing repairs and services. They inspire a world
class Client experience and provide motivation that enables
exceptional business results.
At Best Buy, we are obsessed with building long term relationships
with our customers. Every team member should feel empowered to
deliver a world-class and unique experience based on what each
customer needs.
Key Responsibilities
Helps drive a positive customer experience by building
relationships, exhibiting empathy, and providing solutions to their
needs.
Assists Geek Squad Manager or independently assigns staff for
client assistance, diagnosis, repair, service, and follow up.
Communicates department goals and other pertinent company
information to members of the Precinct in a clear, accurate, and
timely manner.
Works with clients directly to ensure staff is assisting customers
with service and repair issues while achieving department goals.
Handles escalated client service issues.
Provides ongoing coaching and acts as consultant to Precinct Agents
and other store personnel as needed to achieve goals and high
standards of customer service.
Basic Qualifications
One year of experience in diagnosing and repairing PCs or consumer
electronics
One year of customer service experience
One year of leadership experience including coaching, training, and
recognition
Keywords: Best Buy, Dubuque , Geek Squad Senior Agent - Repair Services, Sales , Dubuque, Iowa
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