Member Service Representative (Member Experience Development)

Company: Dupaco Credit Union
Location: Dubuque
Posted on: May 28, 2023

Job Description:

Description
Are you looking for a career where you'll have the ability to help people and make a difference? That desire is all you need to make an impact and develop your career with Dupaco! Bring your passion to improve the lives of others and we will do the rest in helping you achieve your career goals! This is your chance to build a solid foundation for the first step on you journey as a Member Service Representative in our Member Experience Development Department.
What does it mean to be a part of the Member Experience Development Team? Be prepared to learn! This group is dedicated to providing the training & mentoring needed for you to become successful in helping members, while exposing you to a multitude of other career opportunities within Dupaco along the way so you can find your career path. If you want to experience what it is like to KNOW, SHOW, and GROW, join this great Development Team and let your Dupaco Journey begin!
You'll be:

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  Developing skills in the Member Service Representative role while working at various branches at Dupaco and experiencing different teams along the way
  
  
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  Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through our Teller line and new accounts desk
  
  
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  Knowledgeable in a wide variety of Dupaco's products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer
  
  
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  Promoting a positive and professional image of the credit union
  
  
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  Offering multiple financial products and services to new and existing members while providing courteous, professional and knowledgeable service to increase member satisfaction and account usage
  
  
  You'll need:
  
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    High school diploma or equivalent (i.e. GED)
    
    
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    Strong customer service experience - some financial industry experience is preferred, but not required
    
    
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    To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
    
    
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    Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
    
    
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    Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
    
    
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    Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
    
    
    ***Starting pay for this position is $19.50/HR with incentive opportunities and a progressive benefits package.
    Qualifications
    Skills
    Required
    
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      Microsoft Excel: Some Knowledge
      
      
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      Microsoft Outlook: Some Knowledge
      
      
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      Microsoft Word: Some Knowledge
      
      
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      Sales: Advanced
      
      
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      Customer Service: Advanced
      
      
      Preferred
      
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      • Bilingual - Spanish: Some Knowledge
        
        Behaviors
        Required
        
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          Enthusiastic: Shows intense and eager enjoyment and interest
          
          
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          Dedicated: Devoted to a task or purpose with loyalty or integrity
          
          
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          Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
          
          
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          Team Player: Works well as a member of a group
          
          
          Motivations
          Required
          
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          • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
            
            Education
            Required
            
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            • High School or better
              
              Experience
              Required
              
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              • Customer Service
                
                Preferred
                
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                • Financial Indusrty
                  
                  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
                  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Dupaco Credit Union, Dubuque , Member Service Representative (Member Experience Development), Sales , Dubuque, Iowa