Technical Customer Service Representative

Company: PBS Systems
Location: Dubuque
Posted on: May 16, 2022

Job Description:

Job Description"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun! " The Opportunity:We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.The Role:PBS Systems is looking for a Technical Customer Service Representative to join our Client Services team. As a Technical Customer Service Representative, were you will provide excellent support to our new and existing customers in; trouble shooting, documenting issues, following up on incidents relating to our software/services and assisting the customer with new software install training as well as on line/on the phone assistance. Responsibilities:

• Technical Customer Service support Representatives keeps users informed about their escalations/incident's status at agreed interval
• Work on project teams to support other departments and install needs
• Monitor and respond to Helpdesk Tickets for our clients
• Escalate critical issues to other tiers or managers, as needed
• Travel required (25% to Canada and US)
• Proof of vaccination requiredQualifications:
  • Previous customer service or dealership experience will be considered an asset
  • High School Diploma required, relevant certification or post-secondary diploma preferred
  • Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
  • Previous experience working with Networks (TCP/IP), Basic LAN/WAN knowledge
  • CompTIA A+ and Network +
  • Excellent customer service skills
  • Problem solving and trouble shooting skills
  • Strong documentation abilities
  • Effective time management and organization
  • Strong multi-tasking and prioritization
  • Excellent verbal and written communication skills
  • Ability to work within and meet set deadlines
  • Thorough understanding of PC hardware and software as well as Microsoft Products
  • Strong base knowledge of industry standard business applications
  • Willingness to commitment to an ongoing system of education and cross-trainingWhat we offer:
    • Internal promotion and growth opportunities
    • An education department dedicated to helping you with professional and personal development
    • The opportunity to travel
    • Access to an onsite gym at some locations and/or corporate membership to Goodlife
    • Free parking
    • Staff events
    • Competitive base salary ($40,000k/yr. - $45,000k/yr.)
    • Bonus for product certification up to $4,800 per year
    • Great referral bonus
    • Staff discounts with GM, Dell, and morePBS Systems is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Disability Assistance (Requests on your application status will not receive replies.)PBS Systems is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including any job seeker with a disability. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to recruitment@pbssystems.com. In your email please include a description of the specific accommodation you are requesting and the Job Title of the position for which you are applying.JOIN A WINNING TEAM AT PBS SystemsAt PBS Systems we thrive on inspiring pride among our team members and envy among our competitors.Our culture rests on providing opportunity and challenge for our team members while encouraging healthy work-life balance.To keep growing and building on our success we look for like-minded individuals to join our team.Bring your passion, energy and experience.We will give you the training, support and encouragement to succeed.Powered by JazzHREO24FPvpE5

Keywords: PBS Systems, Dubuque , Technical Customer Service Representative, Sales , Dubuque, Iowa