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Extended Coverage Supervisor

Company: Hirschbach Motor Lines
Location: Dubuque
Posted on: May 23, 2023

Job Description:

Job SummaryAs an Extended Coverage team member with Hirschbach your expectation is to oversee Hirschbach operations and ensure success for Hirschbach operators and customers during non-traditional operation hours. The Extended Coverage team member acts as the communication liaison and provides a wide spectrum of services to Hirschbach drivers and customers.Duties & Responsibilities

Supervises the handling of freight from shipper to receiver. -Communicates load information to Hirschbach operators. Monitors Hirschbach operators and service during non-traditional operation hours. Records and identifies issues encountered during service, including issues pertaining to cargo, worker's compensation, and safety and communicates/elevates issues to proper personnel. Communicates all services issues promptly to the customer and elevates issues accordingly to the operations team and others within the organization as applicable. Provides tracking and tracing on shipments to ensure on-time pickups and deliveries and resolves any issues that may arise during transport.Handles customer correspondence, complaints, and inquiries.Plans trucks to optimize driver and equipment utilization and to minimize empty miles.Sends preplans to drivers and secures load commitments within a timely mannerTrains and develops Extended Coverage I, and Extended Coverage II.Consistently achieves Best in Class retention percentage and can proactively manage turnover behavior. Consistently achieves high utilization and operates as an entrepreneur in managing a board of operators or fleet performance. Completes other duties as assigned, including proactively assisting others in achieving the organizations objectives. Talent Requirements and Skills
High school diploma or equivalent, paired with relevant professional experience.Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.Ability to process information with high levels of accuracy and energy.Ability to multi-task and prioritize workload.Computer proficiency and ability to navigate between multiple programs.Demonstrates an "All In to Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment. Pay and Benefits
Opportunity to earn bonus incentives!Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!Paid Time Off earned within your first year160 Work From Home Hours after 1 year of service401(k)Powered by JazzHR

Keywords: Hirschbach Motor Lines, Dubuque , Extended Coverage Supervisor, Professions , Dubuque, Iowa

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