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IT Support Analyst

Company: Tucker Freight Lines
Location: Dubuque
Posted on: March 20, 2023

Job Description:

Job SummaryTo provide technical support of desktop and laptop computers, applications, and related technology*Duties/Responsibilities:*

  • Respond and track phone calls, email, and in-person requests for technical support.
  • Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.
  • Assist in assessing functional needs to determine specifications and coordinate with management for the purchase of hardware and software.
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Organization and inventory of all IT related equipment.
  • Ability to troubleshoot hardware, software, and cloud-based technologies.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Log and track all user support requests within the specified issue tracking system.
  • Provide updates on existing and/or ongoing issues to management.
    • Other duties as assigned.Required Skills/Abilities:
      • Customer first mentality.
      • Excellent documentation, verbal and written communication skills.
      • Ability to recognize and differentiate between isolated issues and system-wide problems and communicate issue to management in a prompt manner.
      • General knowledge of Microsoft Windows platforms and Microsoft 365.
      • Basic understanding network technologies (WAN/LAN, TCP/IP, VPN).
      • General understanding of Client/Server architecture
      • Experience or knowledge of VOIP technologies is helpful.
      • Basic understanding of LEAN methodology helpful.
      • Work with and maintain strict confidentiality of sensitive information.
      • General understanding of security (physical and logical) standards.
      • Ability to interface with outside vendors.
      • Willingness and desire to learn current and emerging technologies
      • Good driving record.Job Type: Full-timePay: $16.00 - $20.00 per hour

Keywords: Tucker Freight Lines, Dubuque , IT Support Analyst, Professions , Dubuque, Iowa

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