DubuqueRecruiter Since 2001
the smart solution for Dubuque jobs

IT Support Analyst

Company: Tucker Freight Lines
Location: Dubuque
Posted on: March 20, 2023

Job Description:

Job SummaryTo provide technical support of desktop and laptop computers, applications, and related technology*Duties/Responsibilities:*

  • Respond and track phone calls, email, and in-person requests for technical support.
  • Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.
  • Assist in assessing functional needs to determine specifications and coordinate with management for the purchase of hardware and software.
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Organization and inventory of all IT related equipment.
  • Ability to troubleshoot hardware, software, and cloud-based technologies.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Log and track all user support requests within the specified issue tracking system.
  • Provide updates on existing and/or ongoing issues to management.
    • Other duties as assigned.Required Skills/Abilities:
      • Customer first mentality.
      • Excellent documentation, verbal and written communication skills.
      • Ability to recognize and differentiate between isolated issues and system-wide problems and communicate issue to management in a prompt manner.
      • General knowledge of Microsoft Windows platforms and Microsoft 365.
      • Basic understanding network technologies (WAN/LAN, TCP/IP, VPN).
      • General understanding of Client/Server architecture
      • Experience or knowledge of VOIP technologies is helpful.
      • Basic understanding of LEAN methodology helpful.
      • Work with and maintain strict confidentiality of sensitive information.
      • General understanding of security (physical and logical) standards.
      • Ability to interface with outside vendors.
      • Willingness and desire to learn current and emerging technologies
      • Good driving record.Job Type: Full-timePay: $16.00 - $20.00 per hour

Keywords: Tucker Freight Lines, Dubuque , IT Support Analyst, Professions , Dubuque, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Dubuque RSS job feeds