Service Support Analyst - Service Department Automotive Dealership

Company: PBS SYSTEMS
Location: Dubuque
Posted on: November 26, 2022

Job Description:

PBS is the fastest growing All Inclusive Business Platform vendor in North America and weve only just begun! The Opportunity:We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.The Role:PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team.As anCustomer Service Representative - Service, you will provide excellent training to our new and existing customers in the service module of our software, by assisting customers during develop, install and training process of their new dealership software. You will be assisting the customer with new software install training as well as on line/on the phone assistance.Responsibilities:

• Provide excellent training to our customers in the Service module ofour software
• Provide excellent Customer Serviceto our customers
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Support and troubleshoot issues to the ServiceSupport team
• Maintain documentation and update as processes change within department
• Responds to both internal and external training requests in a timely manner
• Works directly with customer and trains all sessions in assigned module
• Be able to talk about and navigate our software (service module) to be able to better assist
• Travel is required (Canada and the US)
• Proof of Covid - 19 vaccination requiredQualifications:
  • Computer proficiency in Microsoft Office Suit - web
  • High School diploma
  • 1-2 years previous experience in the automotive industry or dealership environment is an asset
  • Excellent communication skills
  • Excellent customer service skills
  • Problem solving and trouble shooting skills
  • Willingness to commitment to an ongoing system of education and cross-trainingWhat we offer:
    • Internal promotion and growth opportunities
    • An education department dedicated to helping you with professional and personal development
    • The opportunity to travel
    • Access to an onsite gym at some locations and/or corporate membership to Goodlife
    • Free parking
    • Staff events
    • Competitive base salary($45,000k/yr. - $50,000k/yr.)
    • Bonus for product certification up to $4,800 per year
    • Great referral bonus
    • Staff discounts with GM, Dell, and more

Keywords: PBS SYSTEMS, Dubuque , Service Support Analyst - Service Department Automotive Dealership, Professions , Dubuque, Iowa