Installation/Service Technician

Company: ImOn Communications
Location: Dubuque
Posted on: November 30, 2019

Job Description:

DescriptionImOn Communications is the LOCAL choice for high-speed Internet, cable TV and phone service. We value the relationships we have with colleagues, customers, and members of our community and look forward to serving the area for many years to come. As we expand our service availability we are looking for an Installation & Service Technician to be a part of the ImOn Difference! Our employees share a passion for Creating Connections One Person at a Time and fostering a fun and rewarding work environment.The Installation & Service Technician will perform basic and moderately advanced installations, disconnects and service changes for residential and business customers for ImOn Communications. Perform basic troubleshooting and repair for services from tap to consumer's electronic devices (TV, VCR, Modem, phone, etc.).Essential Job Responsibilities:Perform installations, troubleshoot and repair ImOn Communications services including set-top box return from the tap to the connection of the customer s equipment for single and multi-family dwellings including, as appropriate, all necessary wiring (interior and exterior) and hardware; install, troubleshoot and repair drops from tap to cable modemEducate customer on proper use of servicesDetermine acceptability of service by using diagnostic software, performance testing tools or other appropriate methods of testing service; identify and repair leakage from the tap to the customer s equipment.Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; install additional outlets, and install or remove ImOn equipment; connect various options available with customer s equipment per Company policy(s).Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is completeMonitor and record system, drop and in house leakage; maintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.Promote cable, Internet, and other Company services; educate the customer on channel lineups, proper equipment usage, and other services that are available; represent Company as needed to collect payments and secure appropriate customer signatures; relay customer feedbackComply with all safety policies, practices, and procedures.Participate in proactive team efforts to achieve departmental and company goals.Provide leadership to others through example and sharing of knowledge/skills.Routine and other maintenance on the company-provided truckKeep company provided truck cleanReport any damages to the company-provided truck.Company-provided tools are issued to the employee and if lost damage or stolen need to be reported immediately for a replacement.Perform additional duties as assigned.Requirements:Required Experience, Training, and Special Qualifications:High School Diploma or equivalent.NCTI or SCTE certification preferred.Valid Iowa Driver's License with a driving record that allows for you to be insured by ImOn s insurance carrier.Sufficient clarity of speech and hearing which permits the employee to communicate effectively.Sufficient vision which permits the employee to operate equipment and tools.Sufficient manual dexterity and personal mobility which permits the employee to operate the equipment.Capable to carry, climb and operate extension ladder, (approximately 28 ft high and 75+ pounds).Must accommodate various working conditions such as poorly ventilated areas such as attics during extreme heat, dust, dirt, noise, insects, cleaning solution; work outdoors in all kinds of weather and at all times of the day or night; work near power lines and electricity.Capable to climb poles using gaffs, hooks and climbing belt as neededVision ability: close vision, peripheral vision, and ability to adjust focus.Ability to make cable connections in tight spaces by bending, reaching, twisting.Ability to walk over all types of terrain in all kinds of weather while carrying 75+ pounds including tools and equipment, gaffs, ladders, and fully loaded tool belts.Ability to work while standing 50 - 70% of the time.Employees must be able to use required personal protective equipment to adhere to safety requirements.Employees in this position must weigh within the safety weight requirements (250 lbs without tools) to safely operate company ladders and bucket trucks which are essential to this position.ImOn offers competitive pay, health and dental insurance, 401(k), discounted cable, internet & phone services, and additional perks such as free vision insurance, free life insurance, and free short term/long term disability, as well as vacation & holiday pay, and community volunteer opportunities. recblid tyvpn480y0qib1il0pajnrp760oh74 Associated topics: alarm, capacitor, electrical, electrician, journeyman, journeyman electrician, meter, solder, transformer, wire

Keywords: ImOn Communications, Dubuque , Installation/Service Technician, Other , Dubuque, Iowa