IT-Tech Support Specialist - Evenings

Company: Access Dubuque
Location: Dubuque
Posted on: April 15, 2024

Job Description:

IT-Tech Support Specialist - Evenings
Westmark Enterprises, Inc.
1 Positions
ID: 45448
Posted On 03/26/2024
Job Overview
Westmark Enterprises is looking for a second shift Tech Support Specialist who will provide Information Technology related first line software and product support to all internal users and external customers. This role will be responsible for logging, advanced troubleshooting, replying to and or escalating all technical support requests. You will be responding to customers via email, online live chats and phone.
Who We Are!
Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance, and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com / www.kendallhunt.com
As a Technical Support Specialist, you can expect to:

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  Perform first level IT support-related activities on issues regarding the use of company product software for external customers
  
  
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  Perform timely escalation of pending support-related issues to various departments for further analysis and resolution
  
  
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  Perform quality assurance and release review processes by following a test plan as outlined by the development team and management
  
  
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  Maintains open lines of communication; customers must receive a response to their query
  
  
  Who We Need!
  
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    Qualified candidates should have an associate degree from a two-year college or technical school or two to four years related experience and/or training.
    
    
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    Someone who is comfortable working second shift hours Saturday-Wednesday.
    
    
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    Prior technical support experience preferred.
    
    
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    Strong verbal and written communication skills; organizational, analytical and decision-making skills are essential.
    
    
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    Familiarity with technologies such as smart phones, tablets, desktops and laptops is preferred.
    
    
    Why Us? We Understand It's More Than Just a Job!
    Choosing a career path can be one of the most important decision in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offer are just as appealing as the job itself.
    Kendall Hunt offers -
    
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      Job Stability. Kendall Hunt and their family of companies have been around for over 75 years
      
      
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      Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies
      
      
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      Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability
      
      
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      Generous company match on 401(k) plan, as well as profit sharing
      
      
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      15 days of PTO at hire, plus paid holidays
      
      
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      Scholarship and tuition reimbursement
      
      
      Send your resume, cover letter along with what your salary requirements are to:
      HRDept@kendallhunt.com
      An Equal Opportunity Employer
      Primary Contact
      11664
      Kelly Schanbeck
      Corporate Recruiter/HR Specialist, Human Resources
      563-589-1225
      Phone
      Phone
      Phone
      Fax
      kschanbeck@kendallhunt.com
      Email
      True
      False
      True
      Job Details
      Categories
      Customer Service
      Information Technology/Telecommunications
      Location
      Dubuque, IA
      Shift
      Second Shift
      Job Type
      Employee
      Full/Part
      Full Time
      Pay/Salary
      37,000
      Benefits
      Health Insurance
      Dental Insurance
      Vision Insurance
      Life Insurance
      Retirement Plan
      PTO (Paid Time Off)
      Paid Holidays
      Tuition Reimbursement
      Qualifications
      Education
      Associates
      Experience
      1-2 Years
      Company ID
      1333
      Job REQ #
      # Positions
      1
      Start Date
      20240326
      End Date
      20240419
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      Share this Job
      Westmark Enterprises, Inc.
      About the Company
      Headquartered in Dubuque, Iowa, Westmark Enterprises specializes in real estate development in Iowa, Florida and North Carolina. In addition, Westmark also provides support for related companies, including Kendall Hunt Publishing Company and Great River Learning.
      With approximately 100 employees in Dubuque, Westmark provides career opportunities in accounting and finance, information technology, human resources, and telecommunications.
      For more information, visit Westmark at
      www.WestmarkEnterprises.com (http://www.WestmarkDevelopment.com)

Keywords: Access Dubuque, Dubuque , IT-Tech Support Specialist - Evenings, Other , Dubuque, Iowa