Enterprise Services Administrator Senior

Company: Heartland Financial USA Inc
Location: Dubuque
Posted on: September 15, 2023

Job Description:

HTLF is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.HTLF is a diversified financial services company headquartered in Denver, Colorado. We deliver community banking at scale by powering our geographically diverse group of banks with technology, efficiency and strength - giving local decision-making the opportunity and insights to focus on customers and growth. Relationships have been the core of our company since its founding in 1981. We're deeply invested in the communities we serve, and that's why our clients choose us as their banking partners.What's different about a career at HTLF? We believe our employees and their diverse backgrounds, perspectives and skills are our greatest assets. We wouldn't be HTLF without the people with whom we surround ourselves and empower to enrich the lives of our customers, employees and communities. We're dedicated to making HTLF the best place to work - where your opinions are valued, your feedback and ideas are heard, and your opportunities for personal growth and professional development are endless.Under general direction, the Enterprise Services Administrator Senior implements and supports application systems across the enterprise. Duties include installing, configuring, maintaining, monitoring, supporting and optimizing corporate servers and associated software. This position also troubleshoots performance issues.
Primary Responsibilities

• Installs and tests necessary enterprise-class software packages and hardware such as operating systems, Office programs and banking applications.
  
• Upgrades software components as required.
  
• Performs troubleshooting to isolate and diagnose common problems.
  
• Installs, upgrades and configures network printing, directory structures, rights, security, software and file services.
  
• Assists Support Center in escalated support incidents.
  
• Instructs users in use of equipment, software and manuals.
  
• Trains Support Center to use new or modified equipment and applications.
  
• Monitors functions of equipment and software to ensure system operates in conformance with specifications.
  
• Ensures the stable operation and efficient performance of company applications.
  
• Plans and implements any improvement, modification or replacement of enterprise applications.
  
• Monitors system capacity to determine its effect on performance and recommend enhancements to meet new or changing demands.
  
• Identifies and remedies performance bottlenecks.
  
• Installs and configures all hardware and equipment.
  
• Ensures network and IP connectivity of all workstations, application servers and back-end office infrastructure.
  
• Conducts research on network products, services, protocols, and standards in support of network and application procurement and development efforts.
  
• Identifies and implements application monitoring and alerting.
  
• Provides mentoring and training to support the development of Enterprise Services Administrators.
  
• Assists in IS Business Recovery planning and testing.
  
• Available to be on-call, as needed.
  
• Works on patching and vulnerability management of end user devices such as laptops, desktops, and workstations.
  
• Works on patching and vulnerability management of back-end application infrastructure.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.
  Secondary Responsibilities
  • Performs other duties as assigned.Management Responsibilities
    • This job has no management responsibilities.
      Qualifications
      
      • Bachelors Computer and Information Science or
      • equivalent years of experience required
        
      • 5-7 years of related experience implementing enterprise wide projects required
        
      • 3-5 years enterprise monitoring solutions experience, application deployment, and packaging required
        
      • 1-3 years Custom scripting experience (Groovy, Power Shell, Python or other) required
        
      • 1-3 years Experience with patch management required
        
      • 5-7 years experience Microsoft SQL server required
        
      • Extensive application support experience with various databases preferred
        
      • Familiar with IS Business Recovery Plan and Information Security Program preferred
        
      • Windows-based servers and stations, Visio design software preferred
        
      • Ability to work independently required Scheduled Weekly Hours:40Time Type:Full timeThe targeted salary for this role is:$82,983.00 - $107,877.00You may also be offered incentive compensation, and benefits. Benefits may include Medical, Dental, Vision, 401(k), Health Savings Account, Paid Time Off. Actual compensation may vary based on geographic location of the specific role as well as work experience, education, and skills of the selected candidate.

Keywords: Heartland Financial USA Inc, Dubuque , Enterprise Services Administrator Senior, Other , Dubuque, Iowa