Payment Solutions Program Specialist

Company: Heartland Financial USA Inc
Location: Dubuque
Posted on: March 8, 2023

Job Description:

HTLF is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.HTLF is a diversified financial services company headquartered in Dubuque, Iowa. We deliver community banking at scale by powering our geographically diverse group of banks with technology, efficiency and strength - giving local decision-making the opportunity and insights to focus on customers and growth. Relationships have been the core of our company since its founding in 1981. We're deeply invested in the communities we serve, and that's why our clients choose us as their banking partners.What's different about a career at HTLF? We believe our employees and their diverse backgrounds, perspectives and skills are our greatest assets. We wouldn't be HTLF without the people with whom we surround ourselves and empower to enrich the lives of our customers, employees and communities. We're dedicated to making HTLF the best place to work - where your opinions are valued, your feedback and ideas are heard, and your opportunities for personal growth and professional development are endless.The Payment Solutions Program Specialist supports Commercial One Card and Small Business Credit Card client by providing program implementations, taking client calls and responding to secure written communications.
Primary Responsibilities

• Primary contact for Commercial One Card and Small Business Credit Card clients. Responsible for program implementations, training, follow-ups and daily maintenance of accounts via phone, virtual meetings and secure written communication.
• Responsible for Commercial Card GL reconciliation.
• Tracks and communicates progress on program implementations and maintenance requests.
• Resolves client issues and provides timely and professional follow up.
• Creates weekly, monthly, quarterly and annual reports.
• Develops, maintains and provides expertise on technology, implementations, system maintenance, issue resolution and ongoing support.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.
  Secondary Responsibilities
  • Performs other duties as assigned.Management Responsibilities
    • This job has no management responsibilities.
      Qualifications
      • Bachelors or
      • equivalent experience required
      • 3-5 years of customer service and relationship management experience including technology implementation and training experience required
      • 1-3 years of Commercial Card experience preferred
      • Efficient in Microsoft Office products required
      • Strong project management skills required
      • Self-motivated with the ability to work well with others required
      • Ability to work independently and concurrently on multiple projects or project stages of varying durations and complexities required
      • Strong interpersonal skills with the ability to collaborate required
      • Excellent communication skills - verbal and written required
      • Detail oriented required
      • Presentation experience in creation and delivery requiredColorado law requires the posting of the target salary for advertised jobs. For candidates sitting in the state of Colorado the target salary for this role is $62,673.This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors.Position may be eligible for annual incentive compensation program.We offer our employees a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical, dental and vision coverage, retirement plans, paid time off, employer-paid life and disability insurance, tuition, and student loan debt repayment solutions.Our employees and their family members have full access to our confidential Employee Assistance Program to assist with personal and work/life balance concerns.Scheduled Weekly Hours:40Time Type:Full time

Keywords: Heartland Financial USA Inc, Dubuque , Payment Solutions Program Specialist, Other , Dubuque, Iowa