Payment Solutions Program Specialist
Company: Heartland Financial USA Inc
Location: Dubuque
Posted on: March 8, 2023
Job Description:
HTLF is an equal opportunity employer committed to creating a
diverse workforce. We consider all qualified applicants without
regard to race, religion, color, sex, national origin, age, sexual
orientation, gender identity, disability or veteran status, among
other factors.HTLF is a diversified financial services company
headquartered in Dubuque, Iowa. We deliver community banking at
scale by powering our geographically diverse group of banks with
technology, efficiency and strength - giving local decision-making
the opportunity and insights to focus on customers and growth.
Relationships have been the core of our company since its founding
in 1981. We're deeply invested in the communities we serve, and
that's why our clients choose us as their banking partners.What's
different about a career at HTLF? We believe our employees and
their diverse backgrounds, perspectives and skills are our greatest
assets. We wouldn't be HTLF without the people with whom we
surround ourselves and empower to enrich the lives of our
customers, employees and communities. We're dedicated to making
HTLF the best place to work - where your opinions are valued, your
feedback and ideas are heard, and your opportunities for personal
growth and professional development are endless.The Payment
Solutions Program Specialist supports Commercial One Card and Small
Business Credit Card client by providing program implementations,
taking client calls and responding to secure written
communications.
Primary Responsibilities
- Primary contact for Commercial One Card and Small Business
Credit Card clients. Responsible for program implementations,
training, follow-ups and daily maintenance of accounts via phone,
virtual meetings and secure written communication.
- Responsible for Commercial Card GL reconciliation.
- Tracks and communicates progress on program implementations and
maintenance requests.
- Resolves client issues and provides timely and professional
follow up.
- Creates weekly, monthly, quarterly and annual reports.
- Develops, maintains and provides expertise on technology,
implementations, system maintenance, issue resolution and ongoing
support.
- Completes annual E-Learning Plan and Bank Secrecy Act (BSA)
training as assigned and keeps up-to-date knowledge of BSA as it
relates to the job function.
Secondary Responsibilities
- Performs other duties as assigned.Management Responsibilities
- This job has no management responsibilities.
Qualifications
- Bachelors or
- equivalent experience required
- 3-5 years of customer service and relationship management
experience including technology implementation and training
experience required
- 1-3 years of Commercial Card experience preferred
- Efficient in Microsoft Office products required
- Strong project management skills required
- Self-motivated with the ability to work well with others
required
- Ability to work independently and concurrently on multiple
projects or project stages of varying durations and complexities
required
- Strong interpersonal skills with the ability to collaborate
required
- Excellent communication skills - verbal and written
required
- Detail oriented required
- Presentation experience in creation and delivery
requiredColorado law requires the posting of the target salary for
advertised jobs. For candidates sitting in the state of Colorado
the target salary for this role is $62,673.This range is determined
based on market data and internal pay practices to establish a
minimum and maximum value for a job. Individual base pay is
determined based on a variety of elements including experience,
skills, internal equity and other factors.Position may be eligible
for annual incentive compensation program.We offer our employees a
competitive and comprehensive total rewards package. Some of the
many benefits included in this package are full medical, dental and
vision coverage, retirement plans, paid time off, employer-paid
life and disability insurance, tuition, and student loan debt
repayment solutions.Our employees and their family members have
full access to our confidential Employee Assistance Program to
assist with personal and work/life balance concerns.Scheduled
Weekly Hours:40Time Type:Full time
Keywords: Heartland Financial USA Inc, Dubuque , Payment Solutions Program Specialist, Other , Dubuque, Iowa
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