Sr. Business Systems Administrator
Company: Heartland Financial USA Inc
Location: Dubuque
Posted on: January 26, 2023
Job Description:
HTLF is an equal opportunity employer committed to creating a
diverse workforce. We consider all qualified applicants without
regard to race, religion, color, sex, national origin, age, sexual
orientation, gender identity, disability or veteran status, among
other factors.HTLF is a diversified financial services company
headquartered in Dubuque, Iowa. We deliver community banking at
scale by powering our geographically diverse group of banks with
technology, efficiency and strength - giving local decision-making
the opportunity and insights to focus on customers and growth.
Relationships have been the core of our company since its founding
in 1981. We're deeply invested in the communities we serve, and
that's why our clients choose us as their banking partners.What's
different about a career at HTLF? We believe our employees and
their diverse backgrounds, perspectives and skills are our greatest
assets. We wouldn't be HTLF without the people with whom we
surround ourselves and empower to enrich the lives of our
customers, employees and communities. We're dedicated to making
HTLF the best place to work - where your opinions are valued, your
feedback and ideas are heard, and your opportunities for personal
growth and professional development are endless.Under minimal
supervision, the Senior Business Systems Administrator is
responsible to implement and support application systems across the
enterprise. This includes designing, building, and implementing and
optimizing applications, software and systems to ensure they meet
expected service levels and to prioritize the backlog of
enhancements. This role will also troubleshoot performance
issues.Primary Responsibilities
- Leverages technical knowledge to support the business line
leadership vision and plans in conjunction with Marketing,
Compliance, Technology, Risk Management and related functions.
- Troubleshoots (fields incoming incidents) enterprise
applications for internal customers to isolate and diagnose
problems.
- Performs hands-on fixes including configuring systems and
applications in accordance with third party vendor
documentation.
- Works directly with Heartland Business Leaders to ensure
application availability and change requests are documented with
requirements, prioritized, tested, and completed in a timely
manner.
- Adheres to department standards for Change and Incident
Management. Records, tracks, and documents the problem-solving
process, including all successful and unsuccessful decisions made,
and actions taken, through to final resolution.
- Communicates application problems, incidents, and issues to key
stakeholders, including management, end users, business leaders,
and third-party vendors.
- Works independently on more complex projects and
processes.
- Utilizes knowledge and experience to test fixes and perform
post-resolution follow-ups to ensure problems have been adequately
resolved.
- Creates or assists others in writing end-user documentation,
instructions and procedures to be used for training to use new of
modified software.
- Assists the Business Systems Product Managers with merger
conversions of applications.
- Works closely with vendors and internal team members to
implement new features as they become available or are requested by
the business lines.
- Provides support for the testing of new and existing enterprise
software application under development or consideration.
- Proactively identifies areas for operational efficiencies and
design/articulate a means for process improvement.
- Works closely with business lines to find, review, and analyze
vendor capabilities from a technical perspective.
- Develops relationships with key vendors to stay abreast of
strategic direction for vendor products.
- Familiar with HTLF Business Recovery plan and actively
participates with testing of plan.
- Completes annual E-Learning Plan and Bank Secrecy Act (BSA)
training as assigned and keeps up-to-date knowledge of BSA as it
relates to the job function.Secondary Responsibilities
- Performs other duties as assigned.Management Responsibilities
- This job has no management responsibilities.Qualifications
- Bachelors Computer Science or
- related field; or equivalent experience required
- 5-7 years minimum experience as a Systems Analyst, Developer,
or Applications Administrator
- Proven experience with troubleshooting principles,
methodologies and issue resolution techniques
- Broad knowledge of programming languages and techniques
- Understanding of API and SSO integrations
- Experience in testing processes, change management, and vendor
management
- Experience in data mapping, system conversions, systems
integration and software development preferred
- Proven ability to work in fast paced environment and meet
project deadlines
- Strong customer service experience and advanced analytical and
problem-solving skills
- Ability to work well individually and in a team
environmentScheduled Weekly Hours:40Time Type:Full timeThe targeted
salary for this role is:$100,000.00You may also be offered
incentive compensation, and benefits. Compensation may vary and is
based on geographic location of the specific role as well as the
skills and experiences of the selected candidate.
Keywords: Heartland Financial USA Inc, Dubuque , Sr. Business Systems Administrator, Other , Dubuque, Iowa
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