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Customer Success Specialist

Company: Eagle Point Software
Location: Dubuque
Posted on: May 16, 2022

Job Description:

Job DescriptionThe primary role of the Customer Success Specialist is to support the Customer Success Manager in driving user adoption of Pinnacle Series within the customer organization.Responsibilities:

  • Build strong relationships with customers
  • Work closely with your Customer Success Manager counterpart
  • Assist with day-to-day account management under direction from the Customer Success Manager
  • Schedule and coordinate customer meetings for Customer Success Managers
  • Attend customer meetings and document interactions
  • Coordinate forward looking tasks for both customers and internal resources
  • Send follow-up communication to customers
  • Gather and share appropriate materials with customers
  • Document and log customer issues and requests
  • Assist with new customer account setup
  • Maintain detailed account records/notes in CSM system (Gainsight)
  • Maintain continuous and clear communication between customers and internal teamRequirements:
    • Relevant Bachelor's degree; preference for Business, Organizational Development, Project Management or related degree
    • Ability to manage multiple customers
    • Excellent presentation skills
    • Attention to detail
    • Ability to multi-task, prioritize and manage time effectively
    • Strong communication skills including the ability to work with all levels of an organization
    • Eagerness to learn and grow within the Customer Success or Project Management profession
    • Flexible Hours -expect calls and remote meetings early mornings and/or late evenings

Keywords: Eagle Point Software, Dubuque , Customer Success Specialist, Other , Dubuque, Iowa

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