Video Teller Associate (Dubuque)
Company: Dupaco Credit Union
Location: Dubuque
Posted on: May 13, 2022
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Job Description:
DescriptionYou're ambitious. Energetic. Tech-Savvy.
Accurate.You're a Dupaco products and services superstar. A
connoisseur of member connections.Are you up for an amazing
opportunity as the next Video Teller Associate?If you want to be a
key player in Dupaco's cutting edge technology, then here is what
you need to know:You'll be:+ Connecting with members and potential
members by providing excellent service through technology- Video
Teller Machines, chat, e-mail, inbound and outbound phone calls+
Recognizing potential member needs and educating them on
appropriate credit union services+ Promoting a positive and
professional image of the credit union+ Answering calls on a timely
basis and maintaining a level of consistency in responses being
provided+ Assisting in training new employees+ Coordinating unusual
or sensitive member relation situations and/or calls for correct
and timely solution+ Interfacing with other CU team members to
obtain information necessary for providing members with details or
answers to their questions and/or improving the level of service
providedYou'll need:+ A flexible schedule to meet the needs of our
members+ The ability to think on your feet and solve problems
effectively + The ability to provide personalized service with
warmth and competence on the telephone+ Exceptional written and
verbal communication skills+ Strong computer skills with the desire
to learn new software and technologyLearn more about our Live Video
Tellers
(https://www.dupaco.com/2017/06/29/make-live-remote-transactions/)
QualificationsSkillsPreferred+ Microsoft Excel: Some Knowledge+
Microsoft Word: Some Knowledge+ Microsoft Outlook: Some Knowledge+
Customer Service: AdvancedBehaviorsPreferred+ Team Player: Works
well as a member of a group+ Functional Expert: Considered a
thought leader on a subject+ Innovative: Consistently introduces
new ideas and demonstrates original thinking+ Detail Oriented:
Capable of carrying out a given task with all details necessary to
get the task done wellMotivationsPreferred+ Self-Starter: Inspired
to perform without outside help+ Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the
success of a project or the organizationEducationRequired+ High
School or betterExperienceRequired+ Customer ServicePreferred+
Banking+ Financial ServicesEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Dupaco Credit Union, Dubuque , Video Teller Associate (Dubuque), Other , Dubuque, Iowa
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