Customer Service Rep
Posted on: October 12, 2021
Provide a positive in-person customer experience in a prompt and
professional manner related to the customers' needs and questions.
Perform direct customer support for all customers consistent with
Mediacom's policies and procedures.
• Interact with customers in person to answer customer inquiries
and solve problems regarding billing, services, and products.
• Utilize appropriate sales and retention guidelines to properly
process customer requests to add or disconnect services.
• Troubleshoot basic service issues and schedule on site service
calls when necessary.
• Receive and process customer payments, balance cash drawer, and
post customer adjustments.
• Issue and receive equipment from customers.
• Responsible for maintaining customer site equipment and inventory
controls according to policy and procedures.
• Demonstrate courtesy and patience in customer relations,
maintaining the ability to explain all phases of billing, products,
and services offered at the current time.
• Neat with self and work area, and conducts self in a respectable,
responsible, and courteous manner.
• Regular Attendance required.
• Perform other duties as directed or required by your
• Other duties as assigned.
• High school diploma or GED required; Associates degree
• Required - 1-3 years' experience in retail and/or consumer
• Preferred - 3 plus years' customer service & cash
• Exceptional relationship-building skills.
• Excellent communication skills.
• Ability to multi-task and prioritize in a fast-paced
• Effective cash handling skills.
• Valid driver's license and satisfactory driver record may be
required for some locations.
• Must demonstrate intermediate to advanced PC skills.
• Sales ability and willingness to meet sales goals.
• Able to stand for long periods.
• Occasional travel to other sites within the region.
• Ability to work evenings, weekends and holidays and overtime as
Keywords: Front Counter, Customer Service,
To Apply, email firstname.lastname@example.org
Keywords: Mediacom, Dubuque , Customer Service Rep, Other , Dubuque, Iowa
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