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Technician 1, IT Operations

Company: Nordstrom
Location: Dubuque
Posted on: June 8, 2021

Job Description:

Job Description

An IT Ops Technician 1 supports our business by ensuring consistent and efficient resolution of technology issues, with a focus on providing an excellent customer experience to Nordstrom employees. The successful candidate will act independently under general direction from team leadership by providing IT support for operations of the Dubuque Distribution Center. The IT Ops level I technician will possess technical knowledge to support Windows desktops & laptops, printers, and related peripherals and applications, as well as strong systematic troubleshooting skills.

A day in the life

  • Serves as an initial support contact for technical issues from internal clients in the Distribution Center. Creates and is assigned tickets.
  • Triages tickets by determining which cases they can likely resolve independently, which cases should be routed to Technicians in other areas, and which should be escalated.
  • Diagnoses standard issues with Distribution Center equipment such as computers, printers, network and radio equipment and packaging systems by investigating and/or trying to reproduce the problem and referencing relevant documentation.
  • Resolves and closes tickets within their area following standard processes. Escalates more complex cases through appropriate channels. Independently resolves many of the cases they receive/are assigned without escalation.
  • Assists with projects or enhancements as requested.
  • Contributes in updating and maintaining team knowledgebase.

You own this if you have

  • Earned a two-year degree in a related computer field, are currently pursuing a degree in related field, or possess equivalent work experience.
  • Experience with various Windows operating systems and desktop administration tools.
  • High motivation and self-direction, and sound problem-solving and technical troubleshooting skills.
  • Experience using and supporting MS Office applications including Word, Excel, and Outlook.
  • Strong verbal and written communication skills.
  • Strong customer service skills and the ability to explain technical issues in layman's terms.
  • Ability to read and understand technical documentation and relay information to the client.
  • Ability to function well in a fast-changing work environment and the ability to manage. competing priorities when facing multiple time sensitive issues concurrently.

We've got you covered

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Keywords: Nordstrom, Dubuque , Technician 1, IT Operations, Other , Dubuque, Iowa

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