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Business Systems Administrator-Salesforce (Remote)

Company: Heartland Financial Usa, Inc.
Location: Dubuque
Posted on: June 8, 2021

Job Description:

Heartland Financial USA, Inc. is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes "Great Things Happen!"

Under minimal supervision, the Business Systems Administrator is responsible to implement and support application systems across the enterprise. This includes designing, building, and implementing and optimizing applications, software and systems to ensure they meet expected service levels and to prioritize the backlog of enhancements. This role will also troubleshoot performance issues.

Primary Responsibilities

  • Leverages technical knowledge to support the business line leadership vision and plans in conjunction with Marketing, Compliance, Technology, Risk Management and related functions.
  • Assists in Troubleshoots (fields incoming incidents) enterprise applications for internal customers.
  • Performs hands-on fixes including configuring systems and applications in accordance with third party vendor documentation.
  • Works directly with Heartland Business Leaders to ensure application availability and change requests are documented with requirements, prioritized, tested, and completed in a timely manner.
  • Adheres to department standards for Change and Incident Management. Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Communicates application problems, incidents and issues to key stakeholders, including management, end users, business leaders, and third-party vendors.
  • Tests, fixes, and performs post-resolution follow-ups to ensure problems have been adequately resolved.
  • Contributes idea sharing with vendors and internal team members to implement new features as they become available or are requested by the business lines.
  • Assists the Business Systems Product Managers with merger conversions of applications.
  • Provides support for the testing of new and existing enterprise software application under development or consideration.
  • Identifies areas for operational efficiencies and design/articulate a means for process improvement.
  • Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.

Secondary Responsibilities

  • Performs other duties as assigned.

Management Responsibilities

  • This job has no management responsibilities.

Qualifications

  • Bachelors Computer Science or
  • related field; or equivalent experience required
  • 3-5 years minimum experience as a Systems Analyst, Developer, or Applications Administrator required
  • Proven experience with troubleshooting principles, methodologies and issue resolution techniques
  • Broad knowledge of programming languages and techniques
  • Understanding of API and SSO integrations
  • Experience in testing processes, change management, and vendor management
  • Experience in data mapping, system conversions, systems integration and software development preferred
  • Proven ability to work in fast paced environment and meet project deadlines
  • Strong customer service experience and advanced analytical and problem-solving skills
  • Ability to work well individually and in a team environment

Scheduled Weekly Hours:

40

Time Type:

Full time

Keywords: Heartland Financial Usa, Inc., Dubuque , Business Systems Administrator-Salesforce (Remote), Other , Dubuque, Iowa

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