Night Stock Manager
Company: Hy-Vee
Location: Dubuque
Posted on: May 3, 2021
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Job Description:
Job Title: Night Stock Manager FLSA: Non-Exempt Department: Grocery Revision Date: 03/2009 General Function: Sets the department standards for customer service, employee
relations, cleanliness, sanitation, professional appearance and
overall profitability. Supervises Night Stock employees. Ensures
the trucks are unloaded and merchandise is stocked and stored in an
appropriate and orderly manner. Reporting Relations: Accountable and Reports to: Store Director; Assistant Director;
Store Operations, Perishables, Health Wellness Home; Managers of
Store Operations, Perishables, Health Wellness Home; Assistant
Managers; Positions that Report to you: Night Stock Crew Primary Duties and Responsibilities: Maintains a positive attitude; creates an atmosphere of
friendliness and fun through flexibility and teamwork. Generates a
friendly atmosphere by encouraging employees to greet and speak to
customers; providing prompt, courteous, and efficient service to
customers and sets a good example. Sets the department standards for customer service, employee
relations, cleanliness, sanitation, professional appearance and
overall profitability. Provides prompt, efficient and friendly customer service by
exhibiting caring, concern and patience in all customer
interactions and treating customers as the most important people in
the store. Smiles and greets customers in a friendly manner, whether the
encounter takes place in the employee's designated department or
elsewhere in the store. Makes an effort to learn customers' names and to address them by
name whenever possible. Answers the telephone promptly and provides friendly, helpful
service to customers who call. Orders products from warehouse; pre-orders, orders from grocery
to dock, pre-orders for grocery, non foods, and supplies; orders
for departments from the lists provided by department and frozen;
walks store and reviews for needs; prepares per-orders and orders
them, coordinates work with assistant managers, and assigns duties
to part time employees. Supervises night stock crew; assigns work duties and holds
consultations with employees. Supervises and directs assistant managers, departments, and
custodian crews. Coordinates CARS system; set up, inventory each section of sub
dock, understock and back stocks, sets triggers for reordering,
maintenance on system, removes damage and mix picks, removes
inventory used by departments from grocery, and generates order and
reviews it. Unloads trucks and breaks down pallets; pulls pallets to back
room, breaks down pallets to match up with the aisle, sorts items
from pallets to like items from the warehouse as necessary. Checks in vendor deliveries piece by piece (example: Lomar Check
in, bread, chips, etc.) Supervises drop shipment and direct store
deliveries. Writes schedule for night stock. Monitors time-off requests, vacation requests, and sick
call-ins. Reviews and monitors weekly overtime hours. Trains new employees for facing pull downs, order tags, UPC's,
checking, sacking, stocking, etc. Trains supervisors on handling registers, Customer Service, and
department services. Monitors productivity and reviews individually with crew
members. Understands and troubleshoots the repair of store equipment
including electrical and cash register systems, coolers and
compressors, machine room, display cases, etc. Maintains strict adherence to department and company guidelines
related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Secondary Duties and Responsibilities: Runs back stock and understock; cereal, paper juice, fills holes
as needed. Assists with customer service; check out, checking, sacking, and
carry outs; customer service; cash accountability, day end reports,
closes registers; opens registers for new days business; handles
and satisfies customer issues in person and on phone. Meets with crew members weekly or as needed. Sets and resets new items and tags, and prices as needed. Sets in-store specials for prior ad items; sets the price using
cost plus percentage for the section (or leave it as the ad price);
tags items and raises prices when supply is gone. Supervises produce and frozen food trucks while unloading,
ensures items are put in proper coolers. Assists in other areas of store as needed. Supervisory Responsibilities: Instructing, assigning work, reviewing work, planning the work
of others, maintaining standards, allocating personnel, and
coordinating the activities of others. Selects new employees and
acts on employee problems. Has the authority to recommend the
transferring/promoting, disciplining, and discharging of employees,
along with recommending salary increases. Education and Experience: High school diploma or equivalent experience. Three to five
years of similar or related work experience. Physical Requirements: Knowledge, Skills, Abilities and Worker Characteristics: Working Conditions: This position is occasionally exposed to noise, vibrations,
equipment movement hazard, chemicals/solvents, and frequently
exposed to dirt. Equipment Used to Perform Job: Telexon ordering unit, computer, compressor, C.A.R.S. system,
power jack, compactor, check register, fork lift, scales, Tomra
machines, two wheeler, and box cutter. Financial Responsibility: Cash registers, pre-orders and regular orders, inventory, CARS
system and its orders, pricing items/books, and received
deliveries. Contacts: This position has daily contact with suppliers/vendors and
customers.
Keywords: Hy-Vee, Dubuque , Night Stock Manager, Other , Dubuque, Iowa
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