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Teller Service Associate- Member Experience Development (Dubuque area)

Company: Dupaco
Location: Dubuque
Posted on: May 3, 2021

Job Description:

Here at Dupaco, we pride ourselves on delivering an exceptional member experience with each and every interaction. To keep up with our growing membership, we are calling out for friendly, self-motivated, individuals who think outside of the box and have a passion for helping people!As a Teller Service Associate, you'll be connecting with our members to assist them with their transactions and identify additional opportunities to improve their financial future.You'll be:Connecting with members and potential members by providing courteous, professional and knowledgeable service to increase member satisfaction and account usageAccurately and efficiently processing transactions - such as deposits, payments, withdrawals, cashing checks, etc.Actively listening to identify the member's unique needs and educating them on appropriate credit union products/ servicesUnderstand the technology that is available to the members and demonstrate to them how to use itPerforming miscellaneous operation duties in accordance with established policies and proceduresPromoting a positive and professional image of the credit unionFloating to Dubuque and surrounding area branches as neededYou'll need:High school diploma or equivalent (i.e. GED) or equivalent experienceCustomer service & cash handling experience preferredAbility to exude confidence and lead by example in providing outstanding member service to members, potential members, and coworkersExcellent communication skills with the ability to adjust your communication style to your audienceA positive attitude and strong desire to help othersExcellent computer skills with the ability to navigate between multiple programs Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Dupaco, Dubuque , Teller Service Associate- Member Experience Development (Dubuque area), Other , Dubuque, Iowa

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