Mgr Operations Sr

Company: Sedgwick
Location: Dubuque
Posted on: April 5, 2021

Job Description:

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Mgr Operations Sr
IF YOU CARE, THERE'S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick's talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, their customers and their property. At Sedgwick, caring counts--. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

PRIMARY PURPOSE: To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management. Has direct responsibility for 25-49 colleagues.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Responsible for overall operational management for assigned locations/offices.
• Establishes policy and procedure to assure compliance to best practices, claims management services standards, state regulations and client service requirements.
• Establishes business plan with goal and objectives for the partnership and assigned locations/offices.
• Monitors management reports relating to the partnership/office performance.
• Assists with the coordination of sales and client service efforts.
• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required
• Provides support, guidance, leadership and motivation to promote maximum performance.
  WORK ENVIRONMENT
  
  When applicable and appropriate, consideration will be given to reasonable accommodations.
  
  Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
  
  Physical: Computer keyboarding, travel as required
  
  Auditory/Visual: Hearing, vision and talking
  
  NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
  
  The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
  
  Qualifications
  
  • • Excellent oral and written communication, including presentation skills
    • PC literate, including Microsoft Office products
    • Leadership/management/motivational skills
    • Analytical and interpretive skills
    • Strong organizational skills
    • Excellent interpersonal skills
    • Excellent negotiation skills
    • Ability to work in a team environment
    • Ability to meet or exceed Performance Competencies
    • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
    • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
      
      Education & Licensing
      
      Bachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications appropriate to line of business preferred.
      
      Experience
      
      Ten (10) years claims management experience or equivalent combination of experience and education required to include two (2) years of supervisory experience.
      
      Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Keywords: Sedgwick, Dubuque , Mgr Operations Sr, Other , Dubuque, Iowa