Product Support Specialist

Company: Robert Half
Location: Dubuque
Posted on: February 23, 2021

Job Description:

Description Do you excel at coming up with creative solutions to technical issues? Robert Half Technology is seeking several Level 1 Technical Support/Customer Support representatives to accommodate and help higher level professionals. In an ever-changing, active environment with a company in the Higher Education industry. We're looking for candidates with strong problem-solving skills and a passion for making effective change within an organization for this. Please Apply ASAP or call100% Remote!! Schedules Available from 7am-12am/7 days per week.*Majority of the openings are going to be on the 2nd and 3rd shift teams.*

• Answer phone calls chats and other electronically delivered requests to the call center regarding digital products.
• Process email requests and issues as needed
• Own and manage case including communication and resolution to customer using call ticketing system
• Research and escalate issues when necessary to Tier 2 support
• Responsible for handling all customer inquiries and questions
• Provide excellent customer service at all times
• Troubleshoot software and system problems
• Exercise retention efforts when appropriate
• Work with confidential customer information
• Problem solve and provide guidance to help customers resolve issues
• Enter data from customers into various software programs
• Thrives as a team player in a fast-paced high-energy change-oriented environment
• Participates in additional training courses
• Perform other related duties and assignments as required and as assigned by supervisor or manager100% Remote!! Schedules Available from 7am12am/7 days per week Requirements
  • Experience working in call center, some technical knowledge important.
  • Software experience, Internet tools for Window or Mac such as Firefox Internet Explorer or Safari
  • Outlook and MS Office
  • Comfortable with fast paced environment
  • Excellent verbal and written communication
  • Possess analytical and problem solving skills
  • Ability to organize prioritize workload and multi-task Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( ). - provided by Dice

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