Desktop Support Specialist
Company: TalentBurst, an Inc 5000 company
Location: Dubuque
Posted on: February 16, 2021
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Job Description:
Title:--Desktop SupportLocation: Dubuque, IAType: 6+ Months
ContractJob Description: Responsible for deploying the release of
new technologies as well as the design, installation,
configuration, maintenance and system integration testing
performance of PC/server operating systems, related utilities and
hardware.GENERAL DUTIES & RESPONSIBILITIES:--- Installs, maintains
and upgrades internal computer hardware and software systems used
for designing and developing company products.--- Controls user
access and passwords.--- Proposes and implements systems
enhancements that will improve the reliability and performance of
the system.--- Monitors usage and performance.--- Trains personnel
on system usage.--- Troubleshoots server, software and hardware
issues.--- Assists with recommending, scheduling and implementing
system hardware and/or software upgrades or repairs.--- Researches,
evaluates and recommends software and hardware products.---
Supports Web access and electronic messaging services, and
maintains a secure systems environment.--- Provides new hardware
specifications to users based on application needs and anticipated
growth.--- Performs other related duties as assigned.EDUCATIONAL
REQUIREMENTS:Bachelor's degree in technical discipline or the
equivalent combination of education, training, or work
experience.GENERAL KNOWLEDGE, SKILLS & ABILITIES:--- Knowledge of
multiple operating systems and related utilities and hardware---
Knowledge of storage management--- Knowledge of TCP/IP--- Knowledge
of network monitoring and tools--- Knowledge of technical writing
principles and practices--- Skill to effectively analyze and solve
problems--- Skill in software installation and maintenance---
Ability to work independently as well as with a team--- Ability to
communicate effectively verbally and in writing--- Ability to
establish and maintain effective working relationships with
employees, vendors, clients and publicNote: Contractor will sit
ONSITE with the client in Coralville, IowaTroubleshooting
Hardware/Software and applicationsAny ticketing experience is
required (Service Now is being used at the client site)Assisting
with phasing out Window 7 and continue with rolling out Window
10Setting up laptops/desktops and supporting users onsite and
remote users. Must be able to lift up to 25lbs and willing to crawl
under desk if needed.Contractor will be onsite with an FIS
FTE.Dress code is business casual. Due to supporting a client
onsite, contractor must have good customer service skills and
communication skills.Shift will be 7am to 4pm or 8am - 5pm.
Schedule will be set a few weeks after start date (based on client
needs)Interview process will be 1 step video call.
Keywords: TalentBurst, an Inc 5000 company, Dubuque , Desktop Support Specialist, Other , Dubuque, Iowa
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