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Desktop Support Specialist

Company: TalentBurst, an Inc 5000 company
Location: Dubuque
Posted on: February 16, 2021

Job Description:

Title:--Desktop SupportLocation: Dubuque, IAType: 6+ Months ContractJob Description: Responsible for deploying the release of new technologies as well as the design, installation, configuration, maintenance and system integration testing performance of PC/server operating systems, related utilities and hardware.GENERAL DUTIES & RESPONSIBILITIES:--- Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products.--- Controls user access and passwords.--- Proposes and implements systems enhancements that will improve the reliability and performance of the system.--- Monitors usage and performance.--- Trains personnel on system usage.--- Troubleshoots server, software and hardware issues.--- Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs.--- Researches, evaluates and recommends software and hardware products.--- Supports Web access and electronic messaging services, and maintains a secure systems environment.--- Provides new hardware specifications to users based on application needs and anticipated growth.--- Performs other related duties as assigned.EDUCATIONAL REQUIREMENTS:Bachelor's degree in technical discipline or the equivalent combination of education, training, or work experience.GENERAL KNOWLEDGE, SKILLS & ABILITIES:--- Knowledge of multiple operating systems and related utilities and hardware--- Knowledge of storage management--- Knowledge of TCP/IP--- Knowledge of network monitoring and tools--- Knowledge of technical writing principles and practices--- Skill to effectively analyze and solve problems--- Skill in software installation and maintenance--- Ability to work independently as well as with a team--- Ability to communicate effectively verbally and in writing--- Ability to establish and maintain effective working relationships with employees, vendors, clients and publicNote: Contractor will sit ONSITE with the client in Coralville, IowaTroubleshooting Hardware/Software and applicationsAny ticketing experience is required (Service Now is being used at the client site)Assisting with phasing out Window 7 and continue with rolling out Window 10Setting up laptops/desktops and supporting users onsite and remote users. Must be able to lift up to 25lbs and willing to crawl under desk if needed.Contractor will be onsite with an FIS FTE.Dress code is business casual. Due to supporting a client onsite, contractor must have good customer service skills and communication skills.Shift will be 7am to 4pm or 8am - 5pm. Schedule will be set a few weeks after start date (based on client needs)Interview process will be 1 step video call.

Keywords: TalentBurst, an Inc 5000 company, Dubuque , Desktop Support Specialist, Other , Dubuque, Iowa

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