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Product Support Specialist

Company: Robert Half
Location: Dubuque
Posted on: January 12, 2021

Job Description:

Ref ID: 01520-0011592932Classification: Product Support SpecialistCompensation: DOE100% Remote!! Come be a part of the growth! Robert Half Technology is looking for call center experience! A client located around the Dubuque area is building out a new team, top performers could be offered permanent position. This is a Contract position, but they are open and willing to hire for the right person. The project goes through April 2021. In this role you will work with various schools and colleges- both staff and students, helping them with basic technical or navigational issues they are having. This is a higher call volume role, there is NOT part time positions available. Position does include product training upon being chosen and starting position. **100% Remote (Must be located in Eastern Iowa)****NO C2C**- In-depth knowledge of digital products and computer operating systems in order to troubleshoot technical issues and respond to questions from customer.- Effective and successful use of McGraw-Hills solutions-based training program.- Maintain and update project information in a tracking system (Salesforce or other) such as status updates; monitoring process and tracking customer satisfaction.- Share product and customer feedback with product teams on various digital products or implementation process.Job Requirements:- Prior Product Support, Technical Support, High level Customer Server is required - Call Center Experience preferred - Technical Aptitude is a MUST - Strong verbal and written communication - Great customer service skills - Being okay with troubleshooting technical issues by phone or remotely - Salesforce Platform - WebExRobert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half, Dubuque , Product Support Specialist, Other , Dubuque, Iowa

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