National Dentex General Manager in Dubuque , Iowa
Join National Dentex - a leading healthcare organization
specializing in the dental industry. We offer a full spectrum of
specialized products, services, and technologies to address any
dental restoration need. Currently, we have 30+ labs throughout the
country and we are looking to fill this opportunity at NDX Oral
Arts in Dubuque, Iowa for a Full-Time General Manager.
In concert with the laboratory’s leadership team, the General
Manager is responsible for the continuous review of all aspects of
the lab operations and sees to the successful implementation of
action plans that align with corporate strategy, policies, and
A minimum of ten (10) years of experience in operational
management is required to be considered for this role.
Salary is negotiable and will be determined by skills,
knowledge, and abilities.
The regular hours for this position are from 7:30am to 4:30pm,
Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits
including: health, dental, vision, disability, and life insurance;
paid holiday, vacation, and sick time; 401K with company
contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the
Maintain open and continual communications regarding all
operations of the laboratory as well as any and all events and
situations that are occurring within the market and industry that
potentially could affect the operations of the lab.
Provide continual leadership and guidance to management team of
the lab, ensuring all activities in the lab are in compliance with
the structure and culture of the laboratory as well as federal and
state laws and regulations.
Oversight of all administration, production, communication and
sales activities of the lab; including but not limited to,
planning/strategizing, budgeting, cost control, waste reduction,
OSHA/safety compliance, marketing, customer interaction, hiring,
firing, discipline, reviews, production distribution and workflow,
product quality and customer service at every level to ensure
customers receive the very best product that fulfills their needs
and retains their business.
Oversight of logistics of product; from client to lab, effective
work flow throughout the manufacturing process and completed
product delivery to client. This function is to include logistics
and production responsibilities for internal customers through the
Ensure frequent communications at all levels of the lab. Weekly
developmental meetings with direct reports, no fewer than bi-weekly
departmental meetings and leadership team meetings, encouraging an
atmosphere of interaction where ideas can flow easily, assistance
can be obtained and confidentiality is adhered to.
Understand and maintain all relationships with the clients of
the laboratory. Ensure regular visits and interactions with local
market to ensure awareness of the status of the accounts,
addressing any concerns of accounts at risk.
Monthly review financial statements, budgeting and profitability
to gauge the success of the organization and determine best steps
for moving forward, making appropriate adjustments to the operation
to turn around shortfalls.
Be the lab’s primary advocate for processes and systems that
will attain greater efficiency and effectiveness of operations and
consistent, on-time final product to the customer.
Adhere to established protocol and policies required to provide
month-end, quarter-end, annual closing information in a timely
manner, (i.e., accounts receivable report, deleted cases, credit
memos report, remake report, reconciliation of payroll totals,
purchase orders, finished goods inventory, capital expenditure
requests, and all other items on checklists for completion).
Ensure the conduct and communication among and between all team
members is respectful and appropriate within the work environment
and laboratory expectations.
Promote a continuous improvement culture and re-engineering at
the grass roots level.
Collaborate with the Lean Process Improvement team to review
processes and identify/implement opportunities for
Identify key opportunities/leverage points for improving the
customer experience and building customer loyalty.
Financial responsibility of P&L for laboratory. Review
monthly lab P&L, understand trends, and identify areas of
Partner with Financial Ops Manager as it relates to the
direction of financial results, metrics and planning as well as
make recommendations to drive results.
Other duties as assigned.
Skills and Abilities Required:
Must be able to read, write, speak and understand English
A working knowledge of the dental industry is strongly
Pleasant attitude and actions with a desire for accuracy that
exhibit a professional and capable demeanor to all.
Strong relationship building/sales skills. Responsible for
training others with customer contact and fielding calls personally
to guide, sell and cross sell to customers and prospects.
Logical, analytical, creative thinker with the ability to
process information and formulate decisions in a timely manner.
Excellent communicator, (orally and in writing) to effectively
guide, lead, sell and build internal and external
Understand and contribute to the marketing strategies and
processes for sales growth.
Ability to develop systems to sell products and cross-sell to
other laboratory products, as well as systems to improve the
efficiency of the production areas of the lab.
Working knowledge of Microsoft Office Products, especially Word
Dependable and reliable; willing to take on needed duties to
fulfill the goals of the operation and take responsibility for
Openly communicate concerns, questions, ideas that might lend
themselves to the growth of the laboratory and your own career.
Actively participate in performance appraisal process to insure
satisfaction and understanding of your development with the
Ability to partner closely with Marketing and Sales in order to
support operational marketing plans.
Understand financial principles, be able to read and understand
financials as well as create budgetary proposals.
Exhibits integrity and honesty. Shows consistency in words and
actions. Models high standards of ethics.
Treats others with respect and courtesy.
Clearly communicates both orally and written.
Holds self and others accountable for actions. Complies with
control systems and rules.
Builds consensus through persuasion and influence.
Builds and manages teams based on organizations goals and
Develops others to perform and contribute by providing ongoing
feedback and coaching.
Minimum Education and Experience Required:
Minimum five (5) years' experience managing or supervising
production/manufacturing team members
Minimum ten (10) years’ experience in operational management,
B.S., B.A. or MBA preferred
Prefer three (3) years’ experience in the dental lab industry
and/or experience in the Medical Device Industry
Prefer knowledge of CAD/CAM engineering and design
Prefer experience with Lean Processes/FDA Compliance/OSHA
High school diploma or equivalent
Valid driver’s license with a clean driving record
Hazardous Materials or Equipment Used:
Sharp hand-held tools such as a bard parker, buffalo knife,
Regularly required to sit, stand, walk, and/or reach.
Exhibit fine motor skills and/or perform repetitive motions.
Read and interpret prescriptions and other required
Ability to effectively communicate technical information.
Vision capabilities: depth perception, attention to detail,
Ability to Travel
Thought Provoking: Capable of making others think deeply on a
Leader: Inspires teammates to follow them
Functional Expert: Considered a thought leader on a subject
High School or Equivalent or better
Masters or better
Bachelors or better
Licenses & Certifications
Valid Driver License
5 years: Minimum five (5) years' experience managing or
supervising production/manufacturing team members
10 years: Minimum ten (10) years’ experience in operational
3 years: Prefer 3 years’ experience in the dental lab industry
and/or experience in the Medical Device Industry
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor’s legal duty to furnish information. 41 CFR
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