Product Support
Company: Sedona Staffing - Iowa
Location: Dubuque
Posted on: February 15, 2020
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Job Description:
CUSTOMER SERVICE REP 2- PRODUCT SUPPORT SALARY: $50-$55K/YEAR
LOCATION: DUBUQUE, IA DIRECT HIRE: FULL TIME, 1ST SHIFT
RESPONSIBILITIES: Providing technical support to customers using
web applicationIdentify problems with software applications and
present solutionsRespond to inquiries from vendors, end- users,
administrators, and insurance carriersResearch and resolve
issuesProvide exceptional customer service timelyPerform product
researchManage specific projectsEscalate issues thru proper
channels as needed QUALIFICATIONS: Exceptional customer service
skills Proficient with MS Office Exceptional listening skills
Ability to multi task Possess a positive, proactive attitude Basic
HTML experience (a plus, not required) VB experience (a plus, not
required) Understanding of HIPPA compliance regulations BS degree
preferred
Keywords: Sedona Staffing - Iowa, Dubuque , Product Support, Other , Dubuque, Iowa
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