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Help Desk Coordinator 2

Company: Bayone Solutions
Location: Dubuque
Posted on: January 15, 2020

Job Description:

Hi, Hope doing well We have very urgent requirement with our direct client if you available in job market kindly share the profile with hourly pay rate Role: Help Desk Coordinator 2 Location: Dubuque, IA 52003 Summary: The main function of the help desk specialist to provide technical assistance to computer system users. A typical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity. May install software or perform hardware testing remotely. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage one s time. Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Education/Experience: Associate's degree in computer related field or equivalent training required. 2 to 4 years of experience required. Required Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage one s time. Basic knowledge of computer software and ability to multitask. Thanks & Regards, Desh Raj BayOne Solutions, Inc- Direct: (925)-361-3687 -Cell: (925) 385-6995 - Awarded SFBT 100FAST private company 2016 & 2017 BayOne ranks 31 on San Francisco fastest growing private companies - provided by Dice

Keywords: Bayone Solutions, Dubuque , Help Desk Coordinator 2, Other , Dubuque, Iowa

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