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Digital Technology Manager (Remote

Company: New Mexico Bank & Trust
Location: Dubuque
Posted on: April 6, 2021

Job Description:

Employment at Heartland Financial USA, Inc. is employment at will BBV- Overland Park Banking Center and Corporate Headquarters National Residential Mortgage is proud of the depth of experience and skill our accomplished Mortgage Consultants possess. They have proven themselves as true experts in the mortgage arena and continually demonstrate their unfailing commitment to long-term customer satisfaction.National Residential Mortgage is a service of DB&T, member FDIC, a Heartland Financial USA Inc., in AZ. For additional information about National Residential or Heartland Financial,--visit www.htlf.com . The Digital Technology Manager works collaboratively with the Digital Technology Supervisor and program staff, and is responsible for the project and product management of the design, build, and maintenance phases of the Heartland Digital platform, online presence, and digital experience for customers and member banks. This position manages the implementation of all online and internal digital presences, ensuring optimal technical and visual design, navigation, functionality, accessibility, ease, and efficiency for key internal and external stakeholders. The Digital Technology Manager coordinates support for the back end of all online platforms, including ensuring the sites, security, systems, databases, content management systems, hosting, and other technical aspects are working, including trouble-shooting and fixing problems when then occur. This position also creates and manages performance analysis and reporting for all online and digital presences.
Primary Responsibilities

  • Develops an online presence and digital platforms/tools, including Salesforce Experience Cloud, Knowledge Base, Case Management, Chat and other tools as assigned.
  • Oversees the design and build phases of all digital tools including developing and managing the process for these phases, and meeting milestones from ideation through to launch.
  • Evaluates and recommends digital technology solutions from an ROI and build vs. buy perspective.
  • Analyzes product requirements and develops appropriate technical solutions to ensure they are successfully achieved.
  • Leads a team of web/front-end developers aligned to build and support customer facing applications and features.
  • Leads the team and prioritizes tasks to perform preventative maintenance, including the installation of service packs, patches, hot fixes, etc.
  • Develops, implements, and maintains production timelines, backlogs and roadmaps across multiple departments.
  • Drives the execution of all software lifecycle processes supporting digital products, including product research, competitive analysis, planning, positioning, roadmap development, requirements development, and launch.
  • Adheres to department standards for Change and Incident Management.
  • Researches, recommends, and implements best practices and solutions for all digital tools (including but not limited to hosting, online widgets, security, permissions, content management systems, QA, databases, redundancy).
  • Recommends, develops, and programs new website functionality as appropriate.
  • Monitors usage, user satisfaction, and performance of all digital communications and makes recommendations for improvement.
  • Works with PMO leadership to ensure project work is in sync with identified priorities and company objectives.
  • Coordinates with stakeholders and technology teams to ensure ADA compliance in accordance with Heartland defined approach.
  • Develops relationships with key vendors to stay abreast of strategic direction for vendor products.
  • Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.
    Secondary Responsibilities
    • Performs other duties as assigned.
      Management Responsibilities
      • Works with department staff on individual professional development and career development opportunities. Facilitates team members in creating individual goals and development plans that align with the department goals.
      • Works with Heartland Financials' Talent Acquisition team to identify and hire the most qualified and talented individuals to fill open positions.
      • Provides information and on-going feedback to department staff regarding expectations and performance, salary adjustments and/or promotions.
      • Addresses and resolves all performance concerns and issues in a timely manner.
      • Prepares and conducts annual performance reviews within established deadlines.
      • Directly supervises senior Web/front-end Developers and Salesforce Developers.
      • Manages team capacity, availability, and assigns work based on defined priorities.
        • Bachelors Computer Science or
        • related field; or equivalent experience required
        • 7-10 years experience directly managing online and digital products, projects, and processes required
        • Expertise in customer sales and servicing features and other digital banking applications
        • Programming and site creation expertise; information architecture; basic graphic design, image editing, and layout design
        • Previous software and web development experience - JavaScript, HTML, a framework such as Angular or React, APIs and CSS
        • Expertise working with database structure, programming, content management; search engine optimization, large-scale content management systems; server and virtual host management; site security; permissions; user generated content; online communities; social media platforms; RSS; online applications/forms
        • Ability to source, distill, and apply relevant best practices and research from a variety of sources and formats
        • Working knowledge of and commitment to the principles, practices, ethics, and legalities of Internet Web publishing
        • Exceptional writing and editing skills combined with strong presentation and public speaking skills
        • Highly effective cross-functional team management
        • Ability to work in fast paced environment and meet project deadlines
        • Strong customer service skills
        • Ability to work well individually and in a team environmentScheduled Weekly Hours:40Time Type:Full time Posted 22 Days Ago Full time 21-0071 About Us National Residential Mortgage is a residential mortgage lending organization focused on originating high-quality mortgage loans with predictable, dependable results and exceptionally high satisfaction rates among our clients.

          Led by an executive management team with an average of over 20 years experience in all aspects of the mortgage industry, our staff of seasoned and skilled mortgage professionals were recruited for their outstanding reputations, proven expertise, strength of character and steadfast dedication to client satisfaction. The majority of clients seeking our services are referrals from those we have assisted in the past - a testament we consider to be the greatest measurement of our team's thoughtfulness and dependability.

          National Residential Mortgage operates in a best-in-class mortgage origination and processing environment. We draw from a wealth of knowledge concerning the intricacies of our business to ensure our back-office technology, processes, and procedures are efficient, organized, and precise. These highly-effective internal processes result in lower costs for the client, faster loan closings and a minimized possibility for human error. Member FDIC --- Equal Housing Lender Employment at Heartland Financial USA, Inc. is employment at will

Keywords: New Mexico Bank & Trust, Dubuque , Digital Technology Manager (Remote, IT / Software / Systems , Dubuque, Iowa

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