DubuqueRecruiter Since 2001
the smart solution for Dubuque jobs

HME Specialist - Customer Service ($1,125 Bonus Eligible)

Company: St. Mary's Good Samaritan
Location: Madison
Posted on: November 19, 2019

Job Description:

DescriptionHOME MEDICAL EQUIPMENT SPECIALIST CUSTOMER SERVICECLASSIFICATION SPECIFICATIONCLASSIFICATION PURPOSEPositions in this classification utilize superior customer service and critical thinking skills to assist customers and referral sources with processing and obtaining home medical equipment and supplies. Serves as a liaison between customers, insurance companies and all referral sources.Serves all external and internal customers in a compassionate manner, answering a high volume of requests from customers, referrals and co-workers.ESSENTIAL JOB DUTIESThis listing is not to be construed as all-inclusive. Other duties may be required and assigned.

  • Receives telephone, fax, and electronic requests from referral sources and patients to provide home medical equipment (HME) supplies and services to patients, hospitals and medical facilities.
  • Responds to customer inquiries by researching documentation and insurance guidelines. Consults with insurance providers, hospitals, clinics and other medical entities.
  • Utilizes the computerized data system to conduct order intake tasks including: collection of patient demographic information, verification of insurance for reimbursement and obtaining medical documentation to support medical necessities. Uses critical thinking and judgment to determine patient eligibility for equipment and services. Obtains prior authorizations as necessary from appropriate sources. Communicates coverage information to patients.
  • Processes work orders to ensure for proper delivery of the product to the customer. Performs accurate and timely entry of data into the system. Ensures the customer database is accurate using multiple online resources. Makes updates to accounts as necessary.
  • Conducts necessary follow-up on orders to ensure for customer and referral satisfaction. Communicates with customers, referral sources, other external entities, and internal staff. Responds to referral and customer concerns and complaints. Researches problem and provides follow-up to ensure concerns are addressed.
  • Ensures that paperwork is organized, batched and routed to medical records in a timely manner.
  • Regular and reliable attendance at work.MARGINAL JOB DUTIES
    • May provide customer service in the home medical equipment showroom as necessary. Explains product options and pricing. Completes orders for durable medical equipment and supplies. Accepts and processes payments.
    • Distributes home medical equipment as required.QualificationsMINIMUM EDUCATION AND EXPERIENCEHigh school diploma or equivalent with two to three years prior office experience in a capacity where the majority of time was spent working with computer systems and applications or any other combination of education and experience that provides equivalent knowledge, skills or abilities.Prior health care experience with medical terminology is preferred.SPECIAL REQUIREMENTSNone.LOSS OF LICENSURE OR CERTIFICATIONNone.Organization: HHUPrimary Location: Wisconsin-Madison-Health at Home-Madison WestWork Locations: Health at Home-Madison West (0114.31) 4639 Hammersley Road Madison, 53711Job: Clerical & Customer ServiceReq ID: 19004409

Keywords: St. Mary's Good Samaritan, Dubuque , HME Specialist - Customer Service ($1,125 Bonus Eligible), Hospitality & Tourism , Madison, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Representative Fueler/Washer - Part Time
Description: Customer Service Representative Fueler/Washer - Part Time United States-Wisconsin-Madison Learn more about Diesel Tech careers at Penske here... What s the Job Ready to (more...)
Company: Penske
Location: Madison
Posted on: 12/6/2019

Seasonal: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food & Beverage, Front of Stor
Description: ALL ABOUT TARGETAs part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say I love Target When you work at Target, you re helping every family discover (more...)
Company: Target
Location: Madison
Posted on: 12/6/2019

Line Cook
Description: The OpportunityMission Control invites you to join the crew at Space 220 for an expedition like no other. The planets have aligned for you to be a part of the latest cutting-edge and out-of-this-world (more...)
Company: Delaware North
Location: Madison
Posted on: 12/6/2019


Local CDL A Delivery Drivers - Earn Up To $25/Hour!
Description: LOCAL CLASS A CDL DRIVERS - HOME DAILY br - POSITION SUMMARY The primary function of this position is to safely drive Cameron Ashley Products flatbed trucks and curtain-side -trailers to efficiently (more...)
Company: Cameron Ashley Building Products
Location: Davenport
Posted on: 12/6/2019

Dining Room Cashier, Space 220
Description: Our Exciting Work EnvironmentMission Control invites you to join the crew at Space 220 for an expedition like no other. The planets have aligned for you to be a part of the latest cutting-edge and out-of-this-world (more...)
Company: Delaware North
Location: Madison
Posted on: 12/6/2019

Culinary Team Member, Space 220
Description: The OpportunityMission Control invites you to join the crew at Space 220 for an expedition like no other. The planets have aligned for you to be a part of the latest cutting-edge and out-of-this-world (more...)
Company: Delaware North
Location: Madison
Posted on: 12/6/2019

Seasonal: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food & Beverage, Front of Stor
Description: ALL ABOUT TARGETAs part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say I love Target When you work at Target, you re helping every family discover (more...)
Company: Target
Location: Waterloo
Posted on: 12/6/2019

Prep Cook
Description: The OpportunityMission Control invites you to join the crew at Space 220 for an expedition like no other. The planets have aligned for you to be a part of the latest cutting-edge and out-of-this-world (more...)
Company: Delaware North
Location: Madison
Posted on: 12/6/2019

Customer Service Position Available
Description: Join Us Today for ON THE SPOT JOB OFFERS br br Earn up to 12.00 Per Hour br br Walk-ins welcome Monday-Friday between 9:00am-3pm br br 250 E. 90th Street br br Davenport, IA br (more...)
Company: Alorica
Location: Davenport
Posted on: 12/6/2019

EatStreet Delivery Driver - Part-time W2 Job
Description: To fulfill our mission of hooking up people's hunger, we need motivated and enthusiastic individuals to join the EatStreet Delivery team br Perks: ul li Drivers can earn up to 18 an hour depending (more...)
Company: EatStreet
Location: Madison
Posted on: 12/6/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Dubuque RSS job feeds