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Guest Services Clerk

Company: Metcalfe's Market
Location: Madison
Posted on: May 25, 2019

Job Description:



Guest Services Clerk

Full/Part Time

Madison, WI- West Towne location

Availability:




  • Required flexibility within department hours of 6a-9:30p.
  • Required open weekend availability for consideration.


    Summary: Provides excellent customer service by greeting all customers and offering assistance. Delivers value added services to customers by processing a variety of transactions such as money orders and transfers. Fields customer questions and complaints and provides administrative support to the front end.
    Essential Duties: Essential job duties for this position include the following items.



    • Handles customer inquiries and complaints
    • Answers phones and transfer calls
    • Processes returns and refunds

    • Ensures returned merchandise is returned to appropriate store department

    • Sells lottery tickets, processes money orders and transfers

    • Answers cashier assistance call, including scanning of alcohol/cigarettes for minor cashier
    • Performs cashier duties according to business needs
    • Balances cashier drawers, encode checks, create bank deposits and balance safe
    • Assigns and monitors break schedules for cashiers and baggers
    • Maintains clean work area
    • Demonstrates excellent customer service standards.
    • Works toward continuous quality improvement.
    • Upholds, supports and promotes all company policies and procedures.
    • Other duties as assigned.

      Qualifications:



      • High school diploma or general education degree (GED) preferred
      • 6 months previous grocery experience preferred




Keywords: Metcalfe's Market, Dubuque , Guest Services Clerk, Hospitality & Tourism , Madison, Iowa

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