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Customer Service Representative

Company: Focus Services, Inc.
Location: Dubuque
Posted on: February 15, 2019

Job Description:

WE HAVE A BRAND NEW CLIENT!!

NEW FLAT WAGES!

$12.00-$12.50 AFTER TRAINING + BONUS

AM, PM, & NIGHTS AND WEEKENDS AVAILABLE!

OPEN 6AM TO 12PM

JOB DESCRIPTION

We are seeking energetic and reliable professionals to join our team as Call Center Representatives. Candidates will be responsible for answering incoming customer calls, retaining customers, and up-selling products. Our Call Center Representatives are often the first point of contact for customers' product issues and sales, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

DUTIES


  • Field inbound calls in a professional manner

  • Resolve customer's questions

  • Research solutions to customer's issues

  • Offer customers a free account review to provide the best offer

  • Computer navigation and data entry

  • Retain Customers wanting to cancel

    QUALIFICATIONS


    • Must be 18 or older

    • Type 25+ WPM

    • Pass a Drug test

    • Proficient PC and keyboarding skills with ability to multi-task through different applications/screens

    • Good numerical and analytical skills

    • Skill to communicate effectively with customers

    • Willingness to work in a fast pace work environment

      EMPLOYEE BENEFITS


      • Health Insurance

      • Dental Insurance

      • Vision Insurance

      • Life Insurance

      • Paid Time Off

      • Paid Holidays

      • Reduced or Flexible Hours

      • Family Medical Leave

      • Tuition Assistance

      • Company Events

      • Employee Discounts

      • And More!!

        Check us out at www.focusservices.com/careers

        Keywords: Focus Services, Inc., Dubuque , Customer Service Representative, Hospitality & Tourism , Dubuque, Iowa

        Click here to apply!

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