Account Executive - Inbound Customer Service Roadside Assistance

Company: Infinity
Location: Cedar Rapids
Posted on: June 1, 2025

Job Description:

Description: Job Summary The Account Executive - Inbound Customer Service plays a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance. This individual provides quick, effective solutions and compassionate responses to customers under stress, ensuring every interaction is handled with professionalism and empathy. Success in this role is driven by a passion for helping others, excellent communication skills, and the ability to thrive in a fast-paced, structured environment. Why you'll Love working here! Competitive pay Career growth & internal promotions Fun and energetic team culture Beautiful Facilites and Break areas Full Benefit package at 40 hours a week full time. Paid Training and Continuous Coaching Responsibilities Empathetic Communicator: Demonstrates compassion and understanding, especially in emergency roadside situations Problem Solver: Remains calm under pressure, thinks quickly, and delivers actionable solutions in real-time. Customer-First Attitude: Dedicated to resolving issues and delivering a positive customer experience. Detail-Oriented: Ensures accurate documentation, real-time communication, and consistent follow-through. Flexible & Adaptable: Comfortable with changing priorities, diverse call types, and multiple technology platforms. Requirements: Required Skills/Abilities Type 25+ WPM with accuracy. Genuine passion for helping others. Empathize with customers in high-stress emergency roadside situations. Service-oriented and able to resolve customer grievances. Excellent communication skills Written and verbal, including active listening and showing empathy. Proven track record of working in a fast-paced environment. Handle customer and provider inquiries about billing and service registration. Provide real-time updates to customers, providers, and clients throughout the dispatch process. Stay informed about a growing customer base and maintain accurate documentation. Utilize CRM, Google Maps, and dispatch software while delivering exceptional service. Leverage knowledge of services to resolve issues or escalate appropriately. Perform other related duties as assigned. Education and Experience High School Diploma or equivalent preferred. Minimum of 6 months of customer service experience (call center, retail, hospitality, or similar). Preferred Industries for Related Experience Call Centers / BPOs - Aligned environment in terms of volume, structure, and expectations. Telecommunications - Experience with high-volume billing and technical support. Automotive Services / Roadside Assistance - Familiarity with dispatch and emergency responses. Retail or E-commerce Support - Strong customer resolution and communication background. Insurance / Claims Processing - Especially in auto or roadside-related claims. Hospitality / Travel & Transportation - Skilled in managing urgent, stressed customers. Supervisory Responsibilities None Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Ability to lift up to 10 pounds, if necessary. Compensation details: 14-14 Hourly WagePIb28d87c67922-25660-37680743

Keywords: Infinity, Dubuque , Account Executive - Inbound Customer Service Roadside Assistance, Hospitality & Tourism , Cedar Rapids, Iowa