Customer Service Coordinator
Company: Rite-Hite Company
Posted on: January 18, 2023
Rite-Hite is the global leader in the manufacture and distribution
of industrial loading dock and door equipment. Our innovative
products and world class sales organization ensure solid,
consistent growth, both for our company and our staff. We are
always looking ahead to develop innovative new products and
services to improve our customers' safety, security, and
productivity. To continue our growth, we have an excellent
opportunity for a Customer Service Coordinator at our manufacturing
plant in Dubuque, IA.
Provide technical assistance to representatives and customers to
assure proper installation and support of Rite-Hite products is
achieved. Work with engineering and operations to improve quality
and improve the customer experience. Monitor product performance
and participate in trend analysis.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
Spot trends in product reliability.
Troubleshoot product issues with representative technicians over
the phone, through email and during visits.
Train technicians and customers virtually and in person.
Assist and support sales and service reps with product and
Negotiate labor cost of warranty claims.
Troubleshoot equipment using electrical and mechanical
Be available after hours and weekends to assist with
troubleshooting on a rotating schedule.
Have knowledge of electrical and electronic components and be
capable of reading schematics pertaining to them.
Ability to design and fabricate quick fixes for field situations
that are out of the ordinary.
Provide trend and warranty analysis to engineering.
Provide input for installation manuals.
Develop training materials and provide instruction at service
Communicate with the field via technical bulletins.
Conduct transactions in the Enterprise system.
Support R&D as required.
Assist with beta sites installations and performance tracking.
Monitor new product introductions.
Participate on teams for new product development, cost reduction
and product improvement.
Responsible for supporting the quality system.
Have knowledge of Enterprise 1, Microsoft Word, and Microsoft
Inspect field returns and forward the returns to our suppliers when
Provide technical assistance to representatives and customers for
installation and product support
Reduce quality costs through trend analysis, training, and product
Thorough understanding of Door products
Ability to travel up to 25% of time
Ability to handle multiple priorities
Possess a valid driver's license
Read and understand drawings
Associate's degree (A. A., electronics degree preferred) or
equivalent from two-year college or technical school; or one to two
years related experience and/or training; or equivalent combination
of education and experience.
Rite-Hite provides competitive compensation and a comprehensive
benefits package with medical, dental, and vision coverage along
with company paid life and long-term disability insurance and paid
medical leave. We also provide a retirement savings plan that
combines 401(K) with company match and profit sharing. Paid
holidays, vacation, paid parental leave, and up to five paid
personal/sick days per year round out the package.
Keywords: Rite-Hite Company, Dubuque , Customer Service Coordinator, Hospitality & Tourism , Dubuque, Iowa
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