DubuqueRecruiter Since 2001
the smart solution for Dubuque jobs

Associate Team Leader - Davenport, Ia/Moline, Il

Company: H&R Block
Location: Dubuque
Posted on: January 7, 2021

Job Description:

What you'll do... This Job Posting covers openings in multiple office locations within the area. Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose to provide help and inspire confidence in our clients and communities everywhere. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates About H&R Block... We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation. It would be even better if you also had...
    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply! What you'll bring to the team...
      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Dubuque , Associate Team Leader - Davenport, Ia/Moline, Il, Hospitality & Tourism , Dubuque, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


13F Fire Support Specialist
Description: Join the Army National Guard as a Fire Support Specialist and become part of an elite field artillery team. You will provide the intelligence needed to support infantry and tank units in combat operations (more...)
Company: Army National Guard
Location: Wisconsin Rapids
Posted on: 01/18/2021

11C Indirect Fire Infantryman
Description: As an Army National Guard Indirect Fire Infantryman, you 039 ll be in charge of the Infantry rsquo s most powerful weapon ndash the mortar. As part of a mortar squad, section, or platoon, you will (more...)
Company: Army National Guard
Location: Fort Atkinson
Posted on: 01/18/2021

Parts Delivery
Description: O'Reilly is now hiring Parts Delivery drivers. Our parts delivery team members are responsible for the safe and efficient delivery of parts to our professional customers. They are also responsible for (more...)
Company: O'Reilly Auto Parts
Location: Cottage Grove
Posted on: 01/18/2021


Parts Delivery
Description: O'Reilly is now hiring Parts Delivery drivers. Our parts delivery team members are responsible for the safe and efficient delivery of parts to our professional customers. They are also responsible for (more...)
Company: O'Reilly Auto Parts
Location: Fort Atkinson
Posted on: 01/18/2021

Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Hewitt
Posted on: 01/18/2021

56M Chaplain Assistant
Description: A Chaplain Assistant provides vital support to Army National Guard Chaplains, who are responsible for providing spiritual guidance and support to Soldiers. As a Chaplain Assistant you will primarily (more...)
Company: Army National Guard
Location: Wisconsin Rapids
Posted on: 01/18/2021

Retail Sales
Description: Store Location: US-WI-Baraboo Overview: If you re passionate about a great guest experience and true hospitality, this is the role for you Whether you re helping a guest find the perfect gift for their (more...)
Company: Cracker Barrel
Location: Baraboo
Posted on: 01/18/2021

Retail Counter Sales
Description: O'Reilly is now hiring Retail Counter Sales team members. Our sales team members are responsible for providing our retail and installer customers with a high level of service. They xa0 also support management (more...)
Company: O'Reilly Auto Parts
Location: Fort Atkinson
Posted on: 01/18/2021

Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Marshfield
Posted on: 01/18/2021

Paint Supervisor
Description: Our Paint Supervisors are responsible for building and maintaining relationships with paint body and equipment PBE customers to ensure consistent and profitable sales growth. They provide technical
Company: O'Reilly Auto Parts
Location: Madison
Posted on: 01/18/2021

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Dubuque RSS job feeds