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Customer Service Executive

Company: Strivector
Location: Dubuque
Posted on: March 21, 2020

Job Description:

"The best way to predict the future is to create it. - Abraham Lincoln ABOUT STRIVECTOR Strivector specializes in full time and contract position hiring for companies like Amazon, Client, Client, Client, Capgemini and many other Fortune 500 companies and Startups.Our clients are growing so fast that they can't hire good people fast enough to keep up with their growth. So we help them. We reach out to awesome talented individuals like you and connect them to their dream companies and dream jobs. So if you're one of the best, and you are looking for something better, let's talk! -D THE JOB This is a Customer Service Executive position and requires someone who has Customer Service skills, Healthcare and clinical terminology or Medical terminology. As a Customer Service Executive your roles and responsibilities as a Customer service executive will include Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Identify additional needs customers may have and help them to upgrade products or services. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. DESIRED SKILLS AND EXPERIENCE Most importantly, you need to be a passionate Customer Service Executive who enjoys his work and is considered to be one of the best within your organization.The ideal Customer Service Executive would be someone with deep experience in many (if not all) of the following Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customerclient information. Previous experience with computer applications, such as MS Outlook or data entry software. We understand that even if you are a seasoned Customer Service Executive you may not have all the skills listed here. If you are a good at what you do and have a willingness to learn, lets talk. ADDITIONAL INFORMATION CompensationBased on Experience. One of the best in the industry Minimum EducationHigh school diploma or GED preferred. Minimum ExperienceMinimum 2 to 4 years of customer service related experience required Type of positionLong term contract TelecommuteNo Location Dubuque, IA Relocation accepted Yes

Keywords: Strivector, Dubuque , Customer Service Executive, Hospitality & Tourism , Dubuque, Iowa

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