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Manager- Patient Access

Company: UnityPoint Health - Finley Hospital
Location: Dubuque
Posted on: September 4, 2019

Job Description:

Operations ManagementEnsure timely and compliant completion of admission, registration, and point of service collection functions; Oversee ED patient management, and administration follow-up activities in compliance with state and federal laws. Ensure that cash management policies as defined by System Services are followed.Lead, oversee, and manage team performance and productivity to ensure fulfillment of service level agreement obligations and achieve pre-defined productivity goals/targets.Ensure due diligence efforts to financially secure scheduled patient encounters prior to the projected date of service.Selects, hires, develops, and completes performance evaluations for staff and will initiate personnel actions in accordance with Human Resource policies.Mentor and provide leadership support to Lead and Patient Access Associates.Metric Performance ManagementResponsible for review of daily, weekly and monthly department metrics to complete account management, identify issues and investigate root causes, escalate risks, and execute solutions. (Key performance indicators point of service collections, registration error rates, financial screening rates, insurance eligibility, etc.)Complete quality reviews ranging from weekly to monthly based on a pre-set timeline and staff recent quality outcomes.Evaluate each staff member for point of service collections, Coordination of Benefits accuracy, coverage/eligibility accuracy and provide feedback to staff on identified needs for performance improvement.Relationship and Compliance ManagementDevelop and maintain relationships with Departmental leadership and Revenue Cycle management to help facilitate issue resolution.Stay current on regulatory and patient sponsorship trends by monitoring list serves, attending conferences, participating in webinars and meetings, and prepare educational tools for the department.Contribute to policy and procedure development impacting day to day departmental practices, issue escalation, and interdepartmental interaction.Basic UPH Performance Criteria Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.Demonstrates ability to meet business needs of department with regular, reliable attendance.Employee maintains current licenses and/or certifications required for the position.Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.Completes all annual education and competency requirements within the calendar year.Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Keywords: UnityPoint Health - Finley Hospital, Dubuque , Manager- Patient Access, Executive , Dubuque, Iowa

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