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Operations Vice President

Company: Sedgwick
Location: Dubuque
Posted on: December 2, 2018

Job Description:

This role is to be based out of either the Hilliard, OH or Dubuque, IA Sedgwick offices. FMLA/Disability Claims Administration experience highly desired. PRIMARY PURPOSE: To be responsible for the technical and operational functions for multiple offices, including direct operational responsibility where the manager resides; to handle the staffing and training needs within assigned offices, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s). Has direct and indirect responsibility for 300 or more colleagues. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Oversees overall operations management for all locations/offices within an area. Establishes and ensures compliance to best practices, claims management services standards, state regulations, and client service requirements. Establishes business plan with goals and objectives for the area and locations/offices. Monitors and takes appropriate action on management reports relating to the area/office performance. Assists with the coordination of sales and client service efforts. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organizations quality program(s). Travels as required. SUPERVISORY RESPONSIBILITIES Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews. Provides support, guidance, leadership and motivation to promote maximum performance. QUALIFICATIONS Education & Licensing Bachelors degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required. Experience Ten (10) years claims management experience or equivalent combination of education and experience required to include five (5) years supervisory experience. Skills & Knowledge Strong technical claims knowledge Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Leadership/management/motivational skills Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking

Keywords: Sedgwick, Dubuque , Operations Vice President, Executive , Dubuque, Iowa

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