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VP of Operations

Company: P&C / Life / Health Insurance, Dubuque, IA or Hill
Location: Dubuque
Posted on: September 6, 2018

Job Description:

PRIMARY PURPOSE: To be responsible for the technical and operational functions for multiple offices, including direct operational responsibility where the manager resides; to handle the staffing and training needs within assigned offices, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s). Has direct and indirect responsibility for 300 or more colleagues. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Oversees overall operations management for all locations/offices within an area. Establishes and ensures compliance to best practices, claims management services standards, state regulations, and client service requirements. Establishes business plan with goals and objectives for the area and locations/offices. Monitors and takes appropriate action on management reports relating to the area/office performance. Assists with the coordination of sales and client service efforts. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). Travels as required. SUPERVISORY RESPONSIBILITIES Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews. Provides support, guidance, leadership and motivation to promote maximum performance. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required. Experience Ten (10) years claims management experience or equivalent combination of education and experience required to include five (5) years supervisory experience. Skills & Knowledge Strong technical claims knowledge Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Leadership/management/motivational skills Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance Competencies

Keywords: P&C / Life / Health Insurance, Dubuque, IA or Hill, Dubuque , VP of Operations, Executive , Dubuque, Iowa

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