Community Service Manager

Company: City of Moline
Location: Moline
Posted on: May 1, 2025

Job Description:

Community Service Officer

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Application Deadline: Monday, May 12, 2025, at 5:00 p.m.

Hours: Monday - Friday, 7:00 a.m. - 3:30 p.m.

Pay Range: $22.1147 - $32.0664 Hourly / $45,998.58 - $66,698.11 Annually

Non-Negotiable Starting Pay: $22.1147 Hourly / $45,998.58 Annually



Characteristics of the Job

Under general supervision of the Chief of Police or his designee, the Community Service Officer will assist the police department with tasks not requiring sworn armed officers. A Community Service Officer shall have authority to issue summons and take other actions necessary to enforce Chapter 7 of the Moline Code of Ordinances and such state laws and regulations whenever peace officers are authorized to enforce the provisions thereof. In addition to enforcing animal laws or ordinances, the Community Service Officer will also assist the police department in enforcing parking ordinances under Chapter 20 of the Moline Code of Ordinances, directing traffic, assisting the city garage in scheduling maintenance and repairs of police vehicles and equipment and assisting with school crossing guard duties.

Examples of Duties

Complete police reports, state forms, state reports or other documentation as required and suitable for court purposes.
Operate a city vehicle safely, efficiently and effectively to accomplish city tasks. Be responsible for equipment issued to the CSO to include that stored in the department or city vehicle.
Respond to calls for service by communicating with the dispatch center via radio and/or mobile data computer.
Conduct follow-up investigations into ordinance or state law violations such as animal bites, animal abuse or other incidents.
Collect and preserve evidence or abandoned property.
Investigate and enforce abandoned vehicle complaints.
Investigate and enforce all city ordinances and state statutes pertaining to domestic and wild animals.
Issue ordinance citations for violations.
Pick up injured, diseased, deceased, dangerous and unclaimed at-large animals and ensure the humane treatment of the animals; dispose of unclaimed animals in accordance with established practices.
Assist police officers and supervisors with traffic control at accidents, parades, emergency scenes and large public gatherings; conduct courtesy patrols throughout the city to include vacation checks.
Assist the traffic division with school crossing guard duties when needed.
Interact with other city departments and provide a liaison to the police department with areas such as the Neighborhood Improvement Officer or Building Official to improve the quality of life for the citizens of Moline.
Maintain service and repair records and arrange for scheduled servicing of police vehicles and equipment; arrange for changing radios, lights, decals and other equipment in new police vehicles.
Perform other duties necessary to ensure police vehicles and other equipment are kept clean and in proper working order.
Stay in constant communication with the police department and report emergencies or other illegal activity.
Testify in court as required.
Give presentations and information to the public on various facets of animal control and care and promote the adoption of animals within the animal shelter.
Assist the Crime Prevention Unit with community engagement, education or services as needed.
Assist the Crime Prevention Unit with the Crime Free Housing Program to include educational seminars or rental inspection programs as needed.
Assist the Records Division with online reports, record keeping and Freedom of Information Act (FOIA) requests.
Assist with routine delivery of mail, packages or other errands as needed by administration.
Occasionally assist the Services Division with transportation of evidence and ensure paperwork and chain of custody is documented.
Perform effectively with professionalism, teamwork and integrity within the operations of the police department.
Maintain the department fire extinguisher program.
Other duties as assigned by the Chief of Police.

Training and Experience

High school diploma or GED equivalent; experience in work involving public contact; or any equivalent combination of training and experience that provides the required knowledge, skills and abilities.

Knowledge, Skills and Abilities

Good knowledge of the laws and regulations that impact the work performed; of city ordinances and state statutes pertaining to domestic and wild animals; and business English, arithmetic, spelling and grammar; knowledge of street layout and geography of the city.

Exceptional skill in customer service and public relations and in maintaining effective working relationships with police officers, citizens, other employees and supervisors; and dealing with people with different personalities and backgrounds; skill in preforming basic computer operations and records management system (RMS) software.

Ability to communicate effectively and professionally, orally and in writing; set up and maintain records and prepare reports; explain policies and regulations related to the work performed; interpret a variety of instructions in written, oral, picture or schedule form; carry out instructions quickly and accurately; work varied hours; enforce ordinances with courtesy and impartiality; perform investigations; deal with the public tactfully and courteously and to work harmoniously with other employees; exercise sound judgment in making decisions in accordance with ordinances, regulations and established departmental procedures; demonstrate integrity in all work interactions and transactions; learn new systems and work methods; and evaluate the best methods of capture and confinement of stray animals.

Certificates, Licenses, Registrations

Valid Illinois driver's license or equivalent.
Illinois approved Community Service Officer Training within six (6) months of hire.
Basic Animal Control Officer I & II Certification within six (6) months of hire.
OC Pepper Spray Certification within six (6) months of hire.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to talk or hear; frequently required to walk, stand, sit, use hands and fingers to handle, feel and make fine adjustments, reach with hands and arms, climb or balance, stoop, kneel, crouch and crawl. The employee will frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to work under varied weather conditions. Work is performed under varied weather conditions in disagreeable conditions. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate.

Residency

AFSCME employees shall live within a 20-mile radius from the City's Emergency Center, located at 1630 8th Avenue in Moline, within 180 days of hire.

EQUAL OPPORTUNITY EMPLOYER

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