Store Manager

Company: Shoe Carnival
Location: Dubuque
Posted on: May 22, 2023

Job Description:

Requirements:
Ability to believe in our customer centered culture to deliver a superior customer service experience.
,
Description:
The Store Manager position assists the General Manager (GM) with the daily operations of the store and carries store keys to perform opening and closing responsibilities.
-

• 
  
• Partners with the GM to ensure the overall financial results of the store, to include meeting/exceeding sales and profit goals.
  
• Holds responsibility for all monthly and quarterly store reporting and has direct access to store-level financial and personnel budgets and reports.
  
• Partners with the GM with adherence to all HR policies and procedures, including accurate timecards for all store personnel and the timely administration of all levels of Progressive Discipline.
  
• Participates in the interviewing and onboarding of new hires, including the completion of the I-9 Form and verification.
  
• Participates in managing the overall store operations according to Shoe Carnival merchandising, operational, and visual standards.
  
• Demonstrates Total Customer Service Standards and resolves customer issues and complaints timely and professionally.
  
• Trains and develops associates for growth in a manner that increases sales, ensures customer satisfaction, and maintains training compliance.
  
• Identifies any safety concerns and follows Loss Prevention guidelines to deter theft.
  
• Ensures compliance of all cash handling procedures, performs safe and till counts, and reconciles cash settlements.
  
• Partners with the GM in project decisions and delegation of daily tasks by ensuring associate productivity, coordinating schedules, and providing conflict resolution.
  
• Empowered to delegate and assign necessary tasks to Associates and Assistant Store Managers (ASM) as needed.
  
  -
  Requirements:
  -
  
  • 
    
  • Bachelor's degree and/or 2+ years of supervisory experience required.
    
  • Successful completion of Key Carrier Certification exam within 60 days of hire or prior to promotion required.
    
  • Successful completion of General Manager Certification exam within 18 months of hire/promotion required.
    
  • Excellent verbal communication and active listening skills.
    
  • Strong leadership and time management skills.
    
  • Self-starter and ability to motivate, coach, and use judgement in executing tasks and maximizing use of time and talents of associates.
    
  • Excellent sales and customer service skills.
    
  • Ability to execute the concept by understanding and applying report information.
    
  • Ability to train and mentor associates to ensure company standards and processes are met.
    
  • Ability to maintain confidentiality and convey a positive professional image.
    
  • Ability to work flexible schedules including nights, weekends, and holidays.
    
    -
    -
    Total Rewards:
    The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:
    
    • 
      
    • Competitive Pay
      
    • Paid Time Off (Vacation & Sick Time)
      
    • Comprehensive Medical, Dental, & Vision Benefits
      
    • Flexible Spending Accounts
      
    • Life, Disability, and Voluntary Benefits
      
    • Employee Assistance Program
      
    • 401(k) Retirement Plan
      
    • Employee Stock Purchase Plan
      
    • Employee & Family Discounts
      
    • Relocation Opportunities
      
      -

Keywords: Shoe Carnival, Dubuque , Store Manager, Executive , Dubuque, Iowa