Assistant General Manager
Company: Aimbridge Hospitality
Location: Dubuque
Posted on: March 10, 2023
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Job Description:
Ensure guest satisfaction and the efficient operation of the
hotel by supervising operating departments in the absence of the
General Manager and/or the Manager on Duty. Assist the General
Manager by continually focusing on achieving hotel profitability
through revenue generation cost control guest satisfaction and
development of associates. Exempt associates are expected to work
as much of each workday as is necessary to complete their job
responsibilities (OEM associates are required to work a minimum of
47.5 hours per work week).
Exempt managers must customarily and regular direct the work of at
least 3 full-time associates or their equivalents. Primary duties
must consist of administrative executive or professional tasks more
than 50 percent of the time and job duties must also involve the
use of discretion and independent judgement more than 50 percent of
the time.
QUALIFICATIONS:
At least 5 years progressive experience in a Rooms or F&B
department Hotel; or a 4-year college degree and at least 2 to 3
years experience in a Rooms or F&B department at a Hotel; or a
2-year college degree and at least 3 to 4 years of experience in a
Rooms or F&B department at a Hotel.
Previous supervisory experience required.
Must be proficient in Windows Operating Systems.
Must be able to evaluate and select among alternative courses of
action quickly and accurately.
Must work well in stressful high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including
anticipating preventing identifying and solving problems as
necessary.
Must have the ability to assimilate complex information data etc.
from disparate sources and consider adjust or modify to meet the
constraints of the particular need.
Must be effective at listening to understanding clarifying and
resolving the concerns and issues raised by co-workers and
guests.
Must be able to work with and understand financial information and
data and basic arithmetic functions.
Must be able to convey information and ideas clearly.
RESPONSIBILITIES:
Approach all encounters with guests and employees in an attentive
friendly courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge
Hospitality standards as required by scheduling which will vary
according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which
include compliance with Aimbridge Hospitality's dress code and
wearing a nametag when working (per brand standards)
Comply and ensure adherence to Aimbridge Hospitality standards and
regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position
to include: Food Handlers Alcohol Awareness CPR & First Aid.
Ensure the efficient operation of the hotel in the absence of the
General Manager by supervising and supporting the Guest Services
Food & Beverage Food Production Engineering Accounting Sales and
Housekeeping departments. Communicate and/or correct deficiencies
in these departments in conjunction with the supervisor on
duty.
Use competencies from Aimbridge & Brand training materials to
develop self in all operational departments. Work with Department
Heads to gain a good understanding of each position and how it
affects the operation of the hotel.
Assist the General Manager as needed in revenue generation
programs. Participate in the sales effort by meeting on-site
contacts for evening functions greeting important clients and
participating in sales calls with Sales Team members.
Assist the General Manager in the development of managerial and
hourly employees through the implementation of Corporate-approved
training programs. Participate in (at a minimum) bi-weekly
one-on-one's with the Department Heads to facilitate personnel
development.
Assist in creating an environment where employees make empowered
decisions to ensure guest satisfaction. Follow up on all
empowerment successes and opportunities with the appropriate
Department Head.
Assist the General Manager with the creation of financial reports
as required by the Corporate Office. Meet all Corporate imposed
deadlines as well as those imposed by the General Manager.
Participate in required M.O.D. coverage as scheduled.
Ensure that training in service standards is taking place in each
department using the steps to effective training.
Ensure recruiting hiring and training for Guest Services based on
occupancy
Approach all encounters with guests and employees in an attentive
friendly courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge
Hospitality standards as required by scheduling which will vary
according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which
include compliance with Aimbridge Hospitality's dress code and
wearing a nametag when working (per brand standards)
Comply and ensure adherence to Aimbridge Hospitality standards and
regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position
to include: Food Handlers Alcohol Awareness CPR & First Aid.
Ensure the efficient operation of the hotel in the absence of the
General Manager by supervising and supporting the Guest Services
Food & Beverage Food Production Engineering Accounting Sales and
Housekeeping departments. Communicate and/or correct deficiencies
in these departments in conjunction with the supervisor on
duty.
Use competencies from Aimbridge & Brand training materials to
develop self in all operational departments. Work with Department
Heads to gain a good understanding of each position and how it
affects the operation of the hotel.
Assist the General Manager as needed in revenue generation
programs. Participate in the sales effort by meeting on-site
contacts for evening functions greeting important clients and
participating in sales calls with Sales Team members.
Assist the General Manager in the development of managerial and
hourly employees through the implementation of Corporate-approved
training programs. Participate in (at a minimum) bi-weekly
one-on-one's with the Department Heads to facilitate personnel
development.
Assist in creating an environment where employees make empowered
decisions to ensure guest satisfaction. Follow up on all
empowerment successes and opportunities with the apprpriate
Department Head.
Assist the General Manager with the creation of financial reports
as required by the Corporate Office. Meet all Corporate imposed
deadlines as well as those imposed by the General Manager.
Participate in required M.O.D. coverage as scheduled.
Ensure that training in service standards is taking place in each
department using the steps to effective training.
Ensure recruiting hiring and training for Guest Services based on
occupancy
Be in the public areas during peak times greeting guests and
offering assistance as needed.
Maintain procedures for handling of the hotel safe specifically
with regard to security and initiate a monthly safe audit.
Ensure that all scheduled meetings take place on the property.
Welcome to the Fairfield Inn Dubuque, IA hotel, where we pride
ourselves on providing that absolute best in Dubuque hospitality
and service. Located just off of Highway 20 travelers will find us
minutes away from major businesses such as John Deere, Flexsteel
Industries, Medline, IBM, McGraw Hill and many others. Clarke
University, Loras College and the University of Dubuque are all
nearby and convenient for visiting faculty, students and parents.
Finley Hospital and Mercy Medical Center Dubuque provide world
class medical care and are only a few short miles from our Dubuque,
Iowa Hotel. The Port of Dubuque area features the Mississippi River
Museum and Aquarium and the Diamond Jo Casino. Guests can breathe a
sigh of relief in our smoke free facility featuring new d--cor and
an hot and hearty breakfasts served daily. Our location puts
visitors right next door to great Dubuque shopping at the Kennedy
Mall and close to dozens of fantastic dining options at a wide
variety of Dubuque restaurants.
As the global leader in third-party hotel management, our growing
portfolio represents over 1,550 hotels in all 50 states and 22
countries, from top international lodging brands to luxury hotels,
destination resorts and lifestyle hotels. Our associates around the
globe are passionate about serving our guests and driving
exceptional results, and thrive in a culture where everyone is
inspired to be the best. Join a world of possibility with Aimbridge
Hospitality.
After an initial waiting period, those hired into full time
positions are eligible for a competitive benefits package that
includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Job ID: 2023-216396
Full-Time/Part-Time: Full-Time
Street: 3400 Dodge Street
Post End Date: 3/31/2023
Keywords: Aimbridge Hospitality, Dubuque , Assistant General Manager, Executive , Dubuque, Iowa
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