Sales Manager/Assistant GM
Company: Kinseth Hospitality Corp
Posted on: April 10, 2021
Sales Manager/AGM needed for the TownePlace Suites in Dubuque,
While the main function of this position is a Sales Manager, this
person will also be considered the property Assistant General
Manager. This will involve coordination of front desk activities
and complete satisfaction of all guests, resolves problems arising
from guests' complaints, reservation and room assignments and
unusual requests and inquiries by personally performing the duties
listed above or through subordinate supervisors. Will be Manager on
Duty for the hotel in the absence of the General Manager and be
involved in daily operational issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
- Makes solicitation and service calls in person, through
mail/email, and by telephone on assigned accounts to promote and
sell hotel and restaurant facility space and services.
- Makes solicitation calls to potential new accounts and perform
outside sales calls the majority of the work week (over 50%).
- Responds to inquiries from customers, prospects, other hotels
and the corporate office.
- Prepare proposals and confirmations for group bookings and
conducts tours of the property with prospective customers.
- Informs other departments of upcoming events and works with
them to ensure proper planning throughout the property.
- Maintains and uses the accounts tracing system/database and
customer account files to generate future business.
- Follows company credit and deposit policies when booking
- Prepares sales reports and records sales calls and activities
- Monitors guest satisfaction through follow-up surveys, thank
you cards and calls.
- Participates in industry and civic organizations to promote
- Tracks activities of the competition and the market and the
hotel's position in the market.
- Participates in sales department meetings and weekly management
- Plans and participates in sales blitzes and outside after hours
functions including chamber outings.
- Participates in the development and implementation of marketing
plans and action plans, gives input to the development of special
promotions or packages, and develops ideas to build occupancy.
- Meets and/or exceeds individual quantitative revenue and
production goals set forth by the General Manager and Director of
KHC POLICIES: Responsible for following all KHC policies and
procedures as set forth in the KHC handbook and property specific
guidelines/standards. These policies include dress code, safety and
performance standards. Employees must also maintain a professional
image and report to work as scheduled.
SUPERVISORY RESPONSIBILITIES: Participation in the Manager on Duty
(MOD) program. Direction of all banquet and catering staff members.
This position will be acting management over the sales staff in the
Director of Sales' absence.
QUALIFICATIONS: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
EDUCATION and/or EXPERIENCE: Associate's degree (AA) or equivalent
from a two-year college or technical school; or one to two years
related experience and/or training; or equivalent combination of
education and experience.
LANGUAGE SKILLS: Ability to read, analyze and interpret general
accounting reports, policies & procedures, and instructions.
Ability to read and implement safety policies & procedures. Ability
to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to
complaints or inquiries from groups of managers, customers,
employees and general public. Ability to communicate clearly in
person, by telephone and in writing.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such
as discounts, interest, commissions, proportions, percentages,
area, circumference, and volume. Ability to apply concepts of basic
algebra and geometry.
REASONING ABILITY: Ability to define problems, collects data,
establish facts, and draw valid conclusions. Ability to interpret
an extensive variety of instructions in mathematical, formula or
procedural form and deal with several abstract variables.
CERTIFICATES, LICENSES, REGISTRATIONS: Must have valid driver's
license and proof of insurability.
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. All
employees must follow proper safety precautions at all times to
avoid injuries. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
While performing the duties of this job, the employee is regularly
required to stand; use hands to handle, grasp or type; and talk or
hear. The employee frequently is required to walk and reach with
hands and arms. The employee is occasionally required to sit; climb
or balance; stoop, kneel, crouch, bend or twist; smell; and to
push, pull or lift over 10 pounds. The employee must occasionally
lift and/or move up to 50 pounds. Specific vision abilities
required by this job include close vision, distance vision,
peripheral vision, depth perception, and ability to adjust
WORK ENVIRONMENT: The work environment described here are
representative of those an employee encounters while performing the
essential functions of this job. All employees must follow proper
safety precautions at all times to avoid injuries. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the duties of this job, the employee is
occasionally exposed to fumes or airborne particles and various
types of driving conditions. The noise level in the work
environment is usually moderate.
ACCOMODATION: Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
CRISIS MANAGEMENT: Must be able to handle a crisis in a calm,
effective manner. This includes upset guests, fire, tornado, armed
robbery and assault, bomb threats and accidents.
Click apply now to email your resume today!
Keywords: Kinseth Hospitality Corp, Dubuque , Sales Manager/Assistant GM, Executive , Dubuque, Iowa
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