Director of Customer Experience
Company: Wisconsin Bank & Trust
Location: Dubuque
Posted on: April 3, 2021
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Job Description:
Employment at Heartland Financial USA, Inc. is employment at
will Wisconsin Bank & Trust is a growing dynamic organization with
many locations offering uniquely different banking and financial
solutions for businesses and personal clients. As a performance
driven company, we strive to create a culture of excellence with
high standards, and high values while providing outstanding growth
and involvement opportunities for employees. Join a team that makes
"Great Things Happen!"---The Director Customer Experience oversees
the strategy, planning and execution of the company's overall
customer experience goals and initiatives. This position
collaborates with other business lines and executive management to
ensure that member bank customers are being provided a seamless
customer experience across all channels along their journey. The
Director Customer Experience plays a critical role in how member
bank customers perceive our company and directly impacts our Net
Promoter Score (NPS), customer retention and continued growth of
our customer base.
Primary Responsibilities
Secondary Responsibilities
Qualifications
Keywords: Wisconsin Bank & Trust, Dubuque , Director of Customer Experience, Executive , Dubuque, Iowa
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