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Digital Technology Manager

Company: Heartland Financial USA, Inc.
Location: Dubuque
Posted on: February 23, 2021

Job Description:

Employment at Heartland Financial USA, Inc. is employment at will Heartland Financial USA, Inc. is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes "Great Things Happen!"---The Digital Technology Manager works collaboratively with the Digital Technology Supervisor and program staff, and is responsible for the project and product management of the design, build, and maintenance phases of the Heartland Digital platform, online presence, and digital experience for customers and member banks. This position manages the implementation of all online and internal digital presences, ensuring optimal technical and visual design, navigation, functionality, accessibility, ease, and efficiency for key internal and external stakeholders. The Digital Technology Manager coordinates support for the back end of all online platforms, including ensuring the sites, security, systems, databases, content management systems, hosting, and other technical aspects are working, including trouble-shooting and fixing problems when then occur. This position also creates and manages performance analysis and reporting for all online and digital presences.
Primary Responsibilities

  • Develops an online presence and digital platforms/tools, including Salesforce Experience Cloud, Knowledge Base, Case Management, Chat and other tools as assigned.
  • Oversees the design and build phases of all digital tools including developing and managing the process for these phases, and meeting milestones from ideation through to launch.
  • Evaluates and recommends digital technology solutions from an ROI and build vs. buy perspective.
  • Analyzes product requirements and develops appropriate technical solutions to ensure they are successfully achieved.
  • Leads a team of web/front-end developers aligned to build and support customer facing applications and features.
  • Leads the team and prioritizes tasks to perform preventative maintenance, including the installation of service packs, patches, hot fixes, etc.
  • Develops, implements, and maintains production timelines, backlogs and roadmaps across multiple departments.
  • Drives the execution of all software lifecycle processes supporting digital products, including product research, competitive analysis, planning, positioning, roadmap development, requirements development, and launch.
  • Adheres to department standards for Change and Incident Management.
  • Researches, recommends, and implements best practices and solutions for all digital tools (including but not limited to hosting, online widgets, security, permissions, content management systems, QA, databases, redundancy).
  • Recommends, develops, and programs new website functionality as appropriate.
  • Monitors usage, user satisfaction, and performance of all digital communications and makes recommendations for improvement.
  • Works with PMO leadership to ensure project work is in sync with identified priorities and company objectives.
  • Coordinates with stakeholders and technology teams to ensure ADA compliance in accordance with Heartland defined approach.
  • Develops relationships with key vendors to stay abreast of strategic direction for vendor products.
  • Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.
    Secondary Responsibilities
    • Performs other duties as assigned.
      Management Responsibilities
      • Works with department staff on individual professional development and career development opportunities. Facilitates team members in creating individual goals and development plans that align with the department goals.
      • Works with Heartland Financials' Talent Acquisition team to identify and hire the most qualified and talented individuals to fill open positions.
      • Provides information and on-going feedback to department staff regarding expectations and performance, salary adjustments and/or promotions.
      • Addresses and resolves all performance concerns and issues in a timely manner.
      • Prepares and conducts annual performance reviews within established deadlines.
      • Directly supervises senior Web/front-end Developers and Salesforce Developers.
      • Manages team capacity, availability, and assigns work based on defined priorities.
        • Bachelors Computer Science or
        • related field; or equivalent experience required
        • 7-10 years experience directly managing online and digital products, projects, and processes required
        • Expertise in customer sales and servicing features and other digital banking applications
        • Programming and site creation expertise; information architecture; basic graphic design, image editing, and layout design
        • Previous software and web development experience - JavaScript, HTML, a framework such as Angular or React, APIs and CSS
        • Expertise working with database structure, programming, content management; search engine optimization, large-scale content management systems; server and virtual host management; site security; permissions; user generated content; online communities; social media platforms; RSS; online applications/forms
        • Ability to source, distill, and apply relevant best practices and research from a variety of sources and formats
        • Working knowledge of and commitment to the principles, practices, ethics, and legalities of Internet Web publishing
        • Exceptional writing and editing skills combined with strong presentation and public speaking skills
        • Highly effective cross-functional team management
        • Ability to work in fast paced environment and meet project deadlines
        • Strong customer service skills
        • Ability to work well individually and in a team environmentScheduled Weekly Hours:40Time Type:Full time Posted 29 Days Ago Full time 21-0071 About Us At Heartland Financial USA, Inc., we seek those who are lifelong learners, creative thinkers and have an inquisitive mind. If you thrive on challenges and look forward to new opportunities that build positive relationships while providing exceptional results, Heartland is the place for you.

          We want you to discover your unique potential and limitless professional possibilities while working with us. Heartland is a diverse and inclusive workplace creating an environment where work feels like a second home. Everyone, regardless of their role, will feel accepted, supported and equally involved. What makes our team so great is the value Heartland places on individualism and appreciation for the differences each employee offers. We're a growing team committed to creating a valued workplace for everyone.

          Our leaders are actively engaged and committed to providing a positive and professional work environment. They are dedicated to helping you grow and develop your career. We work closely with our employees to strategize individual professional development plans, performance goals and professional development opportunities. Recognizing and rewarding hard work, developing talent and fostering employees for the next stages of their career is what you can expect as a member of our team. We grow, when you grow.--
          Our work family is extremely important to us and at Heartland we strive to ensure our employees are happy, engaged and evolving! Help us continue to build an exceptional team that lives our mission statement every day of enriching lives one customer, employee and community at a time. Member FDIC --- Equal Housing Lender Employment at Heartland Financial USA, Inc. is employment at will

Keywords: Heartland Financial USA, Inc., Dubuque , Digital Technology Manager, Executive , Dubuque, Iowa

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