Account Manager

Company: MedOne
Location: Dubuque
Posted on: January 9, 2021

Job Description:

As an Account Manager, you will be a strategic team member responsible for retaining and nurturing great client relationships while working within a team oriented environment. Strong interpersonal skills, diplomatic, excellent communicator, good sense of humor, multi-tasker, motivated, problem solver, detail oriented - if this describes you, then we welcome your application to be a part of the MedOne team!
Account Manager Duties:
o Primary day-to-day support for our clients
o Build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty
o First point of customer contact for general inquiries such as escalated member issues, plan design questions, etc.
o Manage client's Rx benefit design updates, projects, and follow-ups
o Interact directly with internal and external clients to build positive relationships
o Assist with establishing and managing client project parameters and requirements
o Create, analyze and present findings of prescription drug reports
o Attend, present and record notes at client and/or vendor meetings
Other Job Duties:

• Resolve escalated member issues
• Answer Member Advocate calls when needed
• Ensures delivery of excellent customer service through communication and cross-functional teamwork with other internal departments
• Must be able to travel within the U.S.
• Demonstrate strong organizational, excellent verbal and written communication skills with emphasis on attention to detail
• Practical application of pharmacy benefit management, including pharmaceutical drugs and drug therapies
• Work well in a team environment
• Must be able to think quickly on their feet and communicate effectively with customers
• Portray the company in a positive image
• Required to abide by all rules, regulations and policies of the employer
  Work Hours
  • Full-time position, salaried employee
  • Must be able to travel on an as needed basis, some overnight travel within the U.S.
  • "On Call" or extended hours are required (could be variable based on days, nights, and/or weekends)
    Bachelor's degree in business, marketing or related area preferred or consideration of equivalent working experience in related field
    Other required skills include:
    • Strong working knowledge of Microsoft Office products
    • Excellent customer service skills
    • Must be timely, dependable and must notify supervisor of schedule changes
    • Ability to work as a team
    • Ability to multi-task
    • Occasional travel required
    • Must possess a valid and current driver's license
    • Must possess personal vehicle sufficiently reliable to meet the requirements of the job and is appropriately insured
    • Understanding concepts of pharmacy benefit management operations
    • Background in pharmacy or other related healthcare field
    • Understanding concepts of pharmacy benefit management operations

Keywords: MedOne, Dubuque , Account Manager, Executive , Dubuque, Iowa