Quality Customer Interface Engineer

Company: LEONI
Location: Dubuque
Posted on: March 11, 2023

Job Description:

LEONI is a strong company concentrated on the production of wires, cables and wiring systems with 67,000 employees in 31 countries around the world. We are the market leader in Europe and one of the world's premier providers of standardized and customer-specific wiring systems for the automotive industry. We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation. We are looking for people who bring commitment and a sense of team spirit to every challenge they take on. We have delivered significant growth in recent years and supply major customers in the automotive, commercial vehicle, and supplier sectors. Quality Customer Interface Engineer

As Quality Customer Interface Engineer, you will have the opportunity to tap into your curiosity and collaborate with innovative and diverse teams around the world. This opportunity is located in Dubuque, Iowa.

Job Profile Description

• Maintain communication with customer and Mexico Plants
• Communicate all Official and unofficial complains via Unofficial reports.
• Maintain Matrix with all details during a visit to a customer plant.
• Perform Regular quality meetings with Customer departments to review LEONI Q Performance over all locations and information Leoni internal
• Support of the plant at assembly / mount-ability and initial sampling for customer
• Complaints management: communication to Plant and customer see also VA3006 (line 163)
• Receiving and forwarding claim to the plant (Characterizes the non-conformities and provides technical details)
• Coordination of sorting / rework activities at customer.
• Examination/Analysis at customer site
• Sort and/or repair harnesses at the customer location.
• In case of customer liability, proposes solutions and/or support to solve the issues (problem solving and customer-oriented attitude)
• Coordinate escalation to the customer (from customer side)
• Management of complaints cost (Customer deductions)
• Definition of test criteria with customer.
• Presents the action plans to customers and negotiates LEONI liability (NQ-costs and KPI)
• Collaboration with Internal Support Teams. Qualifications:
  • Bachelor's Degree (Electric / Electronic Preference).
  • One Year Experience in Quality.
  • Responsible for travel across USA and Mexico.
  • Excellent customer service skills.
  • Excellent communications (Both Written and Verbal)
  • Located Close to main Customer assigned (Dubuque, Iowa) and within 60miles to a main airport.
  • Language English (Spanish is a plus but not required).
  • Be proactive to solutions
  • Experience in Microsoft Office
  • Problem solution Technics.
    
    LEONI Wiring Systems, Inc. is an Equal Opportunity Employer and employment is based upon personal capabilities, qualifications or other legitimate business reasons without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, age, national origin, disability, genetic information, marital status, family status, military status, veteran status, or any other protected characteristic as established by federal, state or local law.
    
    In order to be considered for this vacancy, applicants need to be authorized to work in the US.

Keywords: LEONI, Dubuque , Quality Customer Interface Engineer, Engineering , Dubuque, Iowa