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Company: Medical Associates
Location: Dubuque
Posted on: March 15, 2020

Job Description:

Requisition Number20-0028Post Date2/25/2020Posting Close Date3/12/2020Job TitleReceptionistCityDubuqueStateIADescriptionMedical Associates Clinic is hiring a full-time Receptionist to provide customer service to our patients while working in a close team of receptionists, clinical staff, and providers.This position will require a high attention to detail while working at a fast pace on the computer, phone, and with our patients. Ideal candidates have some experience with insurance processing, office administrative duties, and are known for always providingabove and beyond patient/customer service with a smile. Primary schedule will be Monday-Friday -- schedule has rotating shifts between 6:45 am - 5:30 pm. Position may be located at either East Campus or West Campus.Essential Functions & Responsibilities:Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions.Communicate clearly with customers via telephone and in person, and relay necessary messages to staff.Perform a variety of clerical duties, which may include but not limited to: scheduling functions, insurance questions, accepting payments and balancing cash drawer.Review, update or obtain customer information making necessary changes to ensure correct billing. Set up new insurance coverage as needed.Assist customers with self-service systems as applicable, which may include but not limited to: online patient portals, electronic kiosks, etc.Learn the detailed computer, phone, scheduling and registering systems used on a daily basis. Medical Associates provides an in-depth training program for all new employees.Complete all other assigned projects and duties.Knowledge, Skills and Abilities:Education: Equivalent to a high school education.Experience: From three months to one year of similar or related experience.Physical AspectsPhysical Aspects:Reaching - Extending hand(s) and arm(s) in any direction. Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.Grasping - Applying pressure to an object with the fingers and palm. Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.Vision - 20 / 40 or better in the best eye with or without correction. Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that forSedentary Work and the worker sits most of the time, the job is rated for Light Work.Environmental Conditions: None - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
    • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have accessto the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosureis (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41CFR 60-1.35(c)

Keywords: Medical Associates, Dubuque , Receptionist, Administration, Clerical , Dubuque, Iowa

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