General Manager, EVS - Relocation Assistance/Signing Bonus Eligible IA
Company: Trinity Health
Posted on: February 10, 2024
Functions as General Manager responsible for the oversight and
coordination of the day-to-day operations of the Regional Health
Ministry's (RHM) Environmental Services (EVS) Department of a
single hospital or multi-site hospitals. Monitors patient
satisfaction and daily operations of patient, non-patient and
public areas to ensure compliance with RHM quality standards and
Works to develop and manage program budgets and operating systems
in collaboration with THS Regional Managers and RHM stakeholders.
Works with all stakeholders and peers at RHMs and within the
region. Develops and implements effective cost reduction plans and
implementation processes that support Trinity Health and RHM EVS
Department goals, objectives, strategies, policies, and procedures.
Ensures cost reduction targets and productivity improvement
objectives are met, while cultivating service/product quality and
customer satisfaction. Ensures the Regional Manager, THS and RHM
stakeholders are kept abreast of issues or problems impacting
program efficiencies and effectiveness. Attracts, develops and
trains talent to ensure program quality, sustainability, long-term
growth, and development. Leads by demonstrating an understanding
of, and exemplifying the mission, vision and values of Trinity
Health and the Regional Health Ministry.
Knows, understands, incorporates, and demonstrates the Trinity
Health Mission, Vision and Values in behaviors, practices and
Oversees the day-to-day management of the RHM's EVS Department and
ensures program service support objectives are met. Provides a work
environment that fosters positive energy, creativity, and teamwork
among colleagues across all functional areas. Provides operational
and technical support to RHM stakeholders, managers, and System
Office in support of the overall management of EVS programs.
Develops, implements and coordinates within the RHM:
Standardization of policies and procedures related to EVS expense
management and operations.
Implementation of Trinity Hospitality Services core program systems
(Cleaning Practices and protocols, auditing tools, competencies,
Ensures all aspects of departmental operations function in a
compliant, optimal and efficient manner that ensures patient and
customer satisfaction. Acts as liaison to departments and areas to
ensure expedient response to patient and customer concerns. Makes
daily rounds to inspect environmental cleanliness and customer
Ensures short and long-term regional financial objectives stay on
course and drives initiatives with RHM teams that contribute to THS
program short and long-term operational excellence.
Provides fiduciary responsibility for RHM monthly outcome of EVS
program financial statement and works with local stakeholders and
Regional Manager to prepare and submit program annual budgets.
Participates in monthly budget reviews with the Regional Manager
and RHM stakeholders to identify budget variances; and prepares
related reports for senior management review.
Keeps Regional Manager informed of issues affecting program costs,
service capabilities, effectiveness and efficiencies, as well as
issues noted during Performance Improvement audits. Presents
findings and recommendations for improvement to the Regional
Meets with direct reports and support staff, as required, to review
overall operations goals/objectives, to address shortfalls and open
issues, and to encourage open dialogue for suggested process
improvements. Reviews subsequent FY goals/objectives and related
strategic plans as defined by the Regional Manager, THS and RHM
stakeholders; outlines expectations, accountabilities, and
measurables used in determining success.
Develops and administers Program Quality Evaluations and reviews
Customer Satisfaction Survey scores for discrepancies and overall
customer satisfaction for Hospitality Services. Prepares
Performance Improvement Plans (PIP) where necessary to resolve
customer satisfaction issues and address program quality
deficiencies. Interviews, hires, trains, counsels, and supervises
staff; handles disciplinary actions. Reviews and approves expense
reports and holds direct reports accountable to Trinity Health and
THS policies and procedures. Reviews hiring justifications to
ensure financial cost saving merit.
Ensures timely completion of annual performance appraisals;
addresses colleague problems and issues related to their work or
environment. Fosters the development of diverse teams at all levels
as appropriate and outlines annual skills development, career
growth opportunities, and improvement objectives with direct
reports. Establishes and monitors progress on objectives and takes
the necessary actions to resolve and prevent recurring issues.
Provides the necessary leadership and oversight in cases where
disciplinary action or termination is warranted.
Manages multiple projects and tasks in a fast paced environment and
possesses the ability to adapt to change. Demonstrates the ability
to develop a project plan for major projects with milestones to
determine schedule of deliverables to advance project outcomes.
Participates in Trinity Health EVS advisory councils to develop
best in class programs and identify best practices; drives change
to positively affect operational, financial, and service
performance regionally in coordination with the UEM.
Participates in various RHM committees (Safety; Green; Disaster
Preparedness; Infection Control; HR advisory, etc.) as required or
selected and remains an engaged interdisciplinary team player in
Ensures that there are ongoing effective quality improvement
programs within the department, inclusive of the cleaning, safety
and infection control in the appropriate areas of the hospital.
Works with Infection Control Preventionists and RHM clinical
stakeholders to ensure all cleaning protocols within EVS scope are
adhered to with a focus on ensuring a clean environment and a
culture committed to patient safety and the elimination of patient
Hospital/Healthcare Acquired Infections.
Ensures safe conditions and procedures are followed at all times to
minimize/eliminate workmans compensation claims and create a safe
working environment for all Environmental Services colleagues.
Maintains accurate and appropriate records, pertinent to all
departmental operations and regulations as required.
Demonstrates a cost-conscious attitude to time usage and
consistently makes the best use of time.
May handle additional duties and responsibilities as needed or
Maintains the confidentiality of information acquired pertaining to
patients, staff, and visitors consistent with RHM and System Office
policies and requirements.
Maintains a working knowledge of applicable Federal, State and
local laws/regulations; the Trinity Health Integrity and Compliance
Program and Code of Conduct; as well as other policies and
procedures in order to ensure adherence in a manner that reflects
honest, ethical and professional behavior.
A comprehensive knowledge and understanding of
Housekeeping/Environmental Services institutional management and
hospitality management principles and practices as normally gained
through a minimum of five to seven years progressive Housekeeping
and Environmental Services experience in a corporate or large
multi-hospital environment. BA or BS in Management preferred.
Demonstrated knowledge and understanding of JCAHO, Federal, State
and local laws, regulations and codes related to safety, sanitation
and maintenance of the environment including bio-hazardous and
infectious waste management.
Ability to work effectively in a diverse, collaborative, and team
Ability to identify and analyze complex technical, operational and
administrative problems, evaluate alternative solutions, and
recommend or adopt effective changes.
Ability to develop methodologies for collecting and analyzing
relevant data; to audit program processes, monitor quality,
identify problems and their root causes, and make recommendations
Excellent leadership, analytical, organizational, planning,
delegation, coaching, and communication (verbal, written and
interpersonal) skills; with a continuous improvement mindset and
ability to challenge conventional thinking at all levels of the
Knowledge of Microsoft Office Suite (i.e., Word, Excel, Outlook,
A personal presence characterized by a sense of honesty, integrity,
and caring with the ability to inspire and motivate others to
promote the philosophy, mission, vision, goals, and values of
Ability to be a self-starter and independent worker able to manage
multiple conflicting priorities and demands.
Ability to delegate responsibilities effectively and provide
regular follow up to ensure objectives is met.
PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONS
Works in a well-lighted, well-ventilated area. Occasionally exposed
to normal hospital conditions.
Mobility and ability to stand, walk, bend, stoop and reach as
necessary to manage environmental services duties (60% of the
TRINITY HOSPITALITY SERVICES MISSION STATEMENT
In the spirit of our guiding behaviors, as stewards of Trinity
Health, our pledge is to deliver culinary, nutritional and
hospitality excellence in a compassionate and innovative manner to
all we serve across our ministry.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic
healthcare systems in the nation. Built on the foundation of our
Mission and Core Values, we integrate diversity, equity, and
inclusion in all that we do. Our colleagues have different lived
experiences, customs, abilities, and talents. Together, we become
our best selves. A diverse and inclusive workforce provides the
most accessible and equitable care for those we serve. Trinity
Health is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, status as a protected veteran, or any other
status protected by law.
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Keywords: Trinity Health, Dubuque , General Manager, EVS - Relocation Assistance/Signing Bonus Eligible IA, Accounting, Auditing , Dubuque, Iowa
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