Loan Audit, Controls, and Transactions Team Lead

Company: Heartland Financial USA, Inc.
Location: Dubuque
Posted on: April 3, 2021

Job Description:

Employment at Heartland Financial USA, Inc. is employment at will Loan Audit, Controls, and Transactions Team Lead Heartland Financial USA, Inc. is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes "Great Things Happen!"---The Loan Audit, Control, and Transactions Team Lead is responsible for supporting the Loan Audit, Controls, and Transactions Manager in leading the Team. Responsible for ensuring high quality output in the application of loan payments and transactions on all types of loans. Responsible for ensuring adherence to regulatory compliance and policy throughout the department. The Team Lead will ensure customer service standards and service level agreements are upheld. In addition, the Team Lead is responsible for providing high quality and timely support to all Heartland department and Member Banks.
Primary Responsibilities

• Assists Member Banks by troubleshooting, recommending solutions, or determining when to escalate a problem to management on an as-needed basis.
• Assists in the direction of workflow to maintain high standards of excellence and adherence to service level requirements, ensuring prompt and efficient service.
• Assists in performing all primary and essential responsibilities performed by the Loan Servicing Specialist I and II, Flood Monitoring Specialist II and the Loan Audit and Controls Specialist when needed to maintain and ensure service standards and service level agreements are being upheld.
• Serves as an escalation point for issues for the team, including the Member Banks and Loan Administration teams.
• Assists with analyzing processes and recommends procedures that enhance quality output, reduce risk, and create efficiencies.
• Works with lenders when additional questions arise.
• Works directly with Finance and fields escalated balancing questions or determining when to escalate to management. Occasionally includes extensive research and requires an understanding of accounting rules.
• Ensures compliance with regulatory requirements as well as internal process and procedures.
• Effectively communicates, taking a "no surprise" approach to communicating issues while sustaining independent views from an audit perspective.
• Works with various systems including, but not limited to, Fiserv Signature, Salesforce, nCino, CME, Info Access and Onbase.
• Assists in Creating and using dashboards to measure and improve team and individual performance. Consistent and effective monitoring of SLAs and updating as needed.
• Assists with identifying workforce needs. Monitors and recommends staffing changes as necessary.
• Assists with coordinating, conducting, and/or overseeing new hire and on-going training.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.
  Secondary Responsibilities
  • Performs other duties as assigned.Management Responsibilities
    • This job has no management responsibilities.
      Qualifications
      • Bachelors Accounting required
      • 3-5 years related experience required
      • Proficiency using Excel. Knowledge of Windows operating system and of Microsoft Word and Outlook
      • Ability to work effectively in a fast-paced "team" environment
      • Knowledgeable of bank core systems, loan policies, processes and procedures
      • High attention to detail and ability to problem solve
      • Experience with troubleshooting and/or research loan issuesScheduled Weekly Hours:40Time Type:Full time Posted 2 Days Ago Full time 21-0388 About Us At Heartland Financial USA, Inc., we seek those who are lifelong learners, creative thinkers and have an inquisitive mind. If you thrive on challenges and look forward to new opportunities that build positive relationships while providing exceptional results, Heartland is the place for you.
        
        We want you to discover your unique potential and limitless professional possibilities while working with us. Heartland is a diverse and inclusive workplace creating an environment where work feels like a second home. Everyone, regardless of their role, will feel accepted, supported and equally involved. What makes our team so great is the value Heartland places on individualism and appreciation for the differences each employee offers. We're a growing team committed to creating a valued workplace for everyone.
        
        Our leaders are actively engaged and committed to providing a positive and professional work environment. They are dedicated to helping you grow and develop your career. We work closely with our employees to strategize individual professional development plans, performance goals and professional development opportunities. Recognizing and rewarding hard work, developing talent and fostering employees for the next stages of their career is what you can expect as a member of our team. We grow, when you grow.--
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        Our work family is extremely important to us and at Heartland we strive to ensure our employees are happy, engaged and evolving! Help us continue to build an exceptional team that lives our mission statement every day of enriching lives one customer, employee and community at a time. Member FDIC --- Equal Housing Lender Employment at Heartland Financial USA, Inc. is employment at will

Keywords: Heartland Financial USA, Inc., Dubuque , Loan Audit, Controls, and Transactions Team Lead, Accounting, Auditing , Dubuque, Iowa