IT-Tech Support Specialist - Evenings
Company: Access Dubuque
Location: Dubuque
Posted on: May 4, 2024
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Job Description:
IT-Tech Support Specialist - Evenings
Westmark Enterprises, Inc.
1 Positions
ID: 46584
Posted On 04/24/2024
Job Overview
Westmark Enterprises is looking for a second shift Tech Support
Specialist who will provide Information Technology related first
line software and product support to all internal users and
external customers. This role will be responsible for logging,
advanced troubleshooting, replying to and or escalating all
technical support requests. You will be responding to customers via
email, online live chats and phone.
Who We Are!
Westmark Enterprises is a support organization headquartered in
Dubuque, Iowa that provides support functions such as information
technology, human resources, inventory control, telecommunications,
finance, and accounting for numerous affiliated companies,
including Kendall Hunt Publishing, Westmark Development, Great
River Learning, RCL Benziger, and Paradigm Education Solutions. To
learn more about us, visit our website at
www.westmarkenterprises.com / www.kendallhunt.com
As a Technical Support Specialist, you can expect to:
Perform first level IT support-related activities on issues
regarding the use of company product software for external
customers
Perform timely escalation of pending support-related issues to
various departments for further analysis and resolution
Perform quality assurance and release review processes by following
a test plan as outlined by the development team and management
Maintains open lines of communication; customers must receive a
response to their query
Who We Need!
Qualified candidates should have an associate degree from a
two-year college or technical school or two to four years related
experience and/or training.
Someone who is comfortable working second shift hours
Saturday-Wednesday.
Prior technical support experience preferred.
Strong verbal and written communication skills; organizational,
analytical and decision-making skills are essential.
Familiarity with technologies such as smart phones, tablets,
desktops and laptops is preferred.
Why Us? We Understand It's More Than Just a Job!
Choosing a career path can be one of the most important decision in
one's life. Work is part of a person's identity. People need
compelling reasons to remain at a job and a company day after day,
year after year. As you consider a career change, we understand the
benefits an employer offer are just as appealing as the job
itself.
Kendall Hunt offers -
Job Stability. Kendall Hunt and their family of companies have been
around for over 75 years
Career Growth. Gain some great experience to promote to higher
roles - many of our leadership and upper management staff worked
their way up in our family of companies
Affordable medical, dental, and vision insurance with Company paid
life insurance, short term and long term disability
Generous company match on 401(k) plan, as well as profit
sharing
15 days of PTO at hire, plus paid holidays
Scholarship and tuition reimbursement
Send your resume, cover letter along with what your salary
requirements are to:
HRDept@kendallhunt.com
An Equal Opportunity Employer
Primary Contact
11664
Kelly Schanbeck
Corporate Recruiter/HR Specialist, Human Resources
563-589-1225
Phone
Phone
Phone
Fax
kschanbeck@kendallhunt.com
Email
True
False
True
Job Details
Categories
Customer Service
Information Technology/Telecommunications
Location
Dubuque, IA
Shift
Second Shift
Job Type
Employee
Full/Part
Full Time
Pay/Salary
37,000
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement
Qualifications
Education
Associates
Experience
1-2 Years
Company ID
1333
Job REQ #
# Positions
1
Start Date
20240424
End Date
20240517
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Westmark Enterprises, Inc.
About the Company
Headquartered in Dubuque, Iowa, Westmark Enterprises specializes in
real estate development in Iowa, Florida and North Carolina. In
addition, Westmark also provides support for related companies,
including Kendall Hunt Publishing Company and Great River
Learning.
With approximately 100 employees in Dubuque, Westmark provides
career opportunities in accounting and finance, information
technology, human resources, and telecommunications.
For more information, visit Westmark at
www.WestmarkEnterprises.com
(http://www.WestmarkDevelopment.com)
Keywords: Access Dubuque, Dubuque , IT-Tech Support Specialist - Evenings, Other , Dubuque, Iowa
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